Country Telephone Number Asia Pacific Rim, Europe | 3Com 9400

56APPENDIX D: TECHNICAL SUPPORT

Here is a list of worldwide technical telephone support numbers:

Country	Telephone Number

Asia Pacific Rim
Australia	1 800 678 515
Hong Kong	800 933 486
India	+61 2 9937 5085
Indonesia	001 800 61 009
Japan	0031 61 6439
Malaysia	1800 801 777
New Zealand	0800 446 398
Pakistan	+61 2 9937 5085
Philippines	1235 61 266 2602
P.R. of China	10800 61 00137 or
	021 6350 1590
Singapore	800 6161 463
S. Korea
From anywhere in S. Korea:	00798 611 2230
From Seoul:	(0)2 3455 6455
Taiwan, R.O.C.	0080 611 261
Thailand	001 800 611 2000

Country

Telephone Number

Europe

From anywhere in Europe, call: +31 (0)30 6029900 phone +31 (0)30 6029999 fax

Europe, South Africa, and Middle East From the following countries, you may use the toll-free numbers:

Austria	0800 297468
Belgium	0800 71429
Denmark	800 17309
Finland	0800 113153
France	0800 917959
Germany	0800 1821502
Hungary	00800 12813
Ireland	1800 553117
Israel	1800 9453794
Italy	1678 79489
Netherlands	0800 0227788
Norway	800 11376
Poland	00800 3111206
Portugal	0800 831416
South Africa	0800 995014
Spain	900 983125
Sweden	020 795482
Switzerland	0800 55 3072
U.K.	0800 966197

Latin America
Argentina	AT&T +800 666 5065
Brazil	0800 13 3266
Chile	1230 020 0645
Colombia	98012 2127
Mexico	01 800 CARE (01 800 2273)
Peru	AT&T +800 666 5065
Puerto Rico	800 666 5065
Venezuela	AT&T +800 666 5065

North America	1 800 NET 3Com
	(1 800 638 3266)

Enterprise Customers: 1 800 876-3266

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3Com 9400 manual Country Telephone Number Asia Pacific Rim, Europe, Latin America, North America

Contents

CoreBuilder United States Government Legends Japan Vcci Class a Compliance Australian EMC Frameworks Compliance Page Contents System Specifications For information on IntroductionFinding Specific Information in This Guide Conventions For information on Turn toIcon Type Description Convention Description CoreBuilder 9400 Documentation Paper Documents Software and Documents on CD-ROM Documentation CommentsYear 2000 Compliance CoreBuilder 9400 Intelligent Switch System Features and Benefits System Management Network Configuration ExampleSpeeding Up Server Access System Overview Front Panel 10BASE-TX System Overview Back Panel Back Panel of the CoreBuilder 9400 System SuperStackII Switch System Overview Sample Application System and Setup Overview Qty To use Installing the System on a Table TopBefore You Begin Installing the System in a Distribution Rack Installing System Mounting Brackets Fiber Safety Precautions Overview of Cabling Cabling Gigabit Ethernet Ports Guidelines for Gigabit Ethernet Cabling Cabling 1000BASE-SX Ports Cabling Gigabit Ethernet Ports System is powered on and running Cabling 1000BASE Gbic Ports SC connector cover Connecting the LX Transceiver to MMF When you cable Gbic transceivers, note that the SC Cabling the Console Port Console Port Pin Assignments Pin No Signal DescriptionCabling the Out-of-Band Management Port Male RJ-45 connector 10BASE-T cable System Power UP Power Up Gigabit Ethernet Port Diagnostics Power-up DiagnosticsSystem Diagnostics Next Step Software Configuration System ChecksCheck Description System System Power UP Access Allows you to Using Mechanism About CoreBuilder 9400 System Management IP Management Interface Terminal ConnectionModem Connection Initial Management Access Changing the Console Port Baud Setting Out-of-band Management Configuring the IP InterfaceIn-band Management Diagnosing Problems Power FailuresGetting Additional Help Abnormal LED Activity Symptom Possible Sources of the Problem Steps to Take Diagnosing Problems LED Status Possible Sources of the Problem Steps to Take Cleaning Dirty Fiber Optic Ports and Connectors Specifications Physical Dimensions Safety Agency CertificationsPower Supply Environmental Requirements Software Tftp RFC Installation Standard Type RFC/IEEE SupportedSnmp protocol RFC MIB II RFC Safety Precautions Power Supply Assembly Removal and ReplacementRemoving and Replacing the Power Supply Audience Removing and Replacing the Power Supplies Fan Tray Assembly Removal and Replacement Fan Tray Assembly Removal and Replacement Appendix B FIELD-REPLACEABLE Units General Safety Requirements Wiring Closet Recommendations Space Requirements for the Rack Distribution Rack RequirementsProtective Grounding for the Rack Recommended Service Access Mechanical Requirements for the Rack Building and Electrical Codes Building Codes Nfpa Electrical Codes Appendix C Site Requirements and Safety Codes World Wide Web Site Online Technical Services3Com Knowledgebase Web Services 3Com Bulletin Board Service 3Com Facts Automated Fax Service3Com FTP Site Country Data Rate Telephone Number Support from Your Network Supplier Support from 3Com Country Telephone Number Asia Pacific Rim CountryEurope Latin America Returning Products for Repair Country Telephone Number Fax Number Appendix D Technical Support Index Numbers Index Recommendations World Wide Web WWW 50, 51 Index 3Com Corporation Limited Warranty CoreBuilder 9400 High-Availability Switch Warranties Exclusive