Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the follow- ing information ready:
■Product model name, part number, and serial number
■A list of system hardware and software, including revision level
■Diagnostic error messages
■Details about recent configuration changes, if applicable
Before you send a product directly to 3Com for repair, you must first obtain an authorization number. Products sent to 3Com, without authorization numbers clearly marked on the outside of the package, will be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at
http://eSupport.3com.com/
These numbers are correct at the time of publication. Find a current directory of support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Country | Telephone Number |
Asia, Pacific Rim Telephone Technical Support and Repair
Australia | 1 800 678 515 |
Hong Kong | 800 933 486 |
India | +61 2 9424 5179 or |
| 000800 6501111 |
Indonesia | 001 803 61 009 |
Japan | 00531 616 439 or |
| 03 5977 7991 |
Malaysia | 1800 801 777 |
New Zealand | 0800 446 398 |
Pakistan | +61 2 9937 5083 |
Philippines | 1235 61 266 2602 or |
| 1800 1 888 9469 |
P.R. of China | 800 810 3033 |
Singapore | 800 6161 463 |
S. Korea | 080 333 3308 |
Taiwan | 00801 611 261 |
Thailand | 001 800 611 2000 |
You can also obtain support in this region using the following
Or request a repair authorization number (RMA) by fax using this number: +65 543 6348
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