Symptom

Solutions

 

 

No operation.

Verify the access point configuration.

 

Review access point firmware revisions and update firmware

 

if necessary.

 

Make sure that there are no duplicate IP addresses on the

 

network. Unplug the access point and ping the assigned

 

address to make sure that no other device responds to that

 

address.

 

 

Access point powers up, but

Confirm that the service area on the access point matches that

does not associate with wireless

on the clients.

clients.

Verify that the clients are operating correctly.

 

 

Make sure that security settings on the access point match

 

those on the clients.

 

Make sure that the access point antennas are positioned

 

properly.

 

Check the range and move clients closer if necessary.

 

 

Mobile users do not have

Make sure that all access points and wireless devices in the

roaming access to the access

ESS in which mobile users can roam are configured to the

point.

same WEP setting, SSID, and authentication settings.

 

 

Slow or erratic performance.

Try changing the wireless channel on the access point.

 

Check the access point antennas, connectors, and cabling for

 

loose connections.

 

Check the wired network topology and configuration

 

for malfunctions.

 

 

Running on a computer

The 3Com Device Manager cannot discover devices across

connected to the wired LAN,

routers. Make sure that the computer is connected on the same

the 3Com Device Manager

segment as the access point.

cannot find an access point.

 

After you specify an IP address for an access point, the 3Com Device Manager continues to point to the old IP address when you select the access point in the Wireless Network Tree.

In the 3Com Device Manager window click the Refresh button to refresh the Wireless Network Tree. Then click the access point in the Wireless Network Tree and click Properties. The IP address you specified is now listed. If you want to continue configuring the access point,

click Configure.

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3Com WL-463, WL-450, WL-462 manual Click Configure