Repair:

Many apparent failures with the 965DSP-B can be corrected by simple procedures.

Symptom

Cause

Solution

Unit does not turn on

Discharged battery pack.

Charge battery pack.

 

AC/DC adaptor

Check AC/DC

 

disconnected.

adaptor cords.

 

NMH battery pack old.

Replace battery pack.

Screen goes blank

Battery voltage low.

Charge battery pack.

Dark lines across screen

Battery voltage low.

Charge battery pack.

Error Messages

Battery voltage low.

Charge battery pack.

Inaccurate results

Battery voltage low.

Charge battery pack.

 

Test lead broken.

Replace test lead.

 

Improper connections.

Check Connections.

No results

Test lead broken

Replace test lead.

 

Improper connections.

See on-screen

 

 

hookups.

Resistance reads less than

Test Leads dirty

Clean Test Leads

999 M Ohms when test leads

 

disconnected.

 

 

Error messages during

Test Leads not shorted

Check Connections.

Self-Calibration.

properly when prompted.

 

If the above solutions do not fix the problem, the 965DSP-B may need repair.

Please make a note of the conditions when any failure occurred and record any error messages that may have appeared on the screen, then call 3M Telecom Repair Service at 800 426 8688 for further details on repair service.

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3M 965DSP-B instruction manual Repair, Symptom Cause Solution Unit does not turn on