Actiontec electronic GT704WG instruction

Chapter 9 Troubleshooting

Can my wireless signal pass through floors, walls, and glass?

The physical environment surrounding the Gateway can have a varying effect on signal strength and quality. Generally, the more dense the object (a concrete wall compared to a plaster wall, for example), the greater the interference. Concrete or metal-reinforced structures will experience a higher degree of signal loss than those made of wood, plaster, or glass.

I have an Apple computer that uses the Airport wireless device. Is this device compatible with the Gateway?

Yes, the Apple Airport system complies with the 802.11b standards. If you be use the WEP security feature, refer to the Apple Airport documentation for infor- mation on the proper method to enter the WEP key for compatibility with the Gateway’s hexadecimal WEP entry.

Network

I use my laptop at work and at home. Is there something special I need to do to make it work in both places?

Yes. Reconfigure your network setting (Workgroup, Domain, Password, User name, IP addressing or any other specific settings used by your company). You may also use third party software like NetSwitcher to automatically switch between different configurations.

What is the valid IP range I can use for my home network?

The valid IP range for the Gateway is 192.168.1.64 to 192.168.1.254 by default.

How do I find out what IP address my computer is using?

Windows 95, 98, 98SE, and Me - Select Start, Run, and type “winipcfg.” Press Enter. When the “Winipcfg” window appears, ensure your network device is selected.

Windows NT, 2000, and XP - Select Start, Run and type “cmd.” Press Enter. When the command screen appears, type “ipconfig” and press Enter.

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Actiontec electronic GT704WG user manual What is the valid IP range I can use for my home network?

Contents

Wireless DSL Gateway Table of Contents Configuring Security Settings Configuring Parental ControlsConfiguring the Gateway’s Utilities Troubleshooting Specifications Glossary Service Acronyms 103Limited Warranty 109 107 This page left intentionally blank Package Contents Introduction1 Features Minimum System Requirements Getting to Know the Gateway Power Light Wireless LightDSL Light Internet Light Reset Switch Ethernet PortsDSL Port USB Port Power Port Power port is used to connect the Power cord to the GatewayPower Switch Power switch is used to power the Gateway on and off Performing a Quick Setup Accessing Quick Setup ScreensTo access the Quick Setup screens Then press Enter on the keyboardPage Performing a Quick Setup Changing the Password Performing a Quick Setup This page left intentionally blank Viewing Gateway’s Status Broadband Connection StatusPage Viewing the Gateway’s Status Network Status Configuring4 Wireless Settings Accessing Wireless SetupPage Configuring Wireless Settings Basic Wireless Setup Wireless Advanced Settings WEP WEP+802.1x WPA Page Wireless Status This page left intentionally blank Configuring5 Advanced Settings Accessing Advanced Setup ScreensPage Configuring Advanced Settings DSL Settings Dhcp Settings Beginning IP Address Ending IP AddressSubnet Mask Enter the IP address of the Dhcp server’s subnet mask here LAN IP Address Domain NameDNS Dynamic or Static DNS Server WAN IP Address Page Configuring Advanced Settings QoS Settings Upstream Destination Rule List QoS Settings Downstream QoS Status Remote Management/Telnet Remote Management Telnet Timeout SettingTelnet Dynamic Routing Static Routing UPnP Universal Plug and Play USB Port Detection Time Zone Remote Syslog Capture This page left intentionally blank Configuring6 Security Settings Accessing Wired Security Screens Admin User Name and Password See Changing the Password on Firewall Page Low Applications DMZ Hosting NAT Network Address Translation Port Mapping Configuring7 Parental Controls Accessing Parental Control Screens Services Blocking Website Blocking Schedule Rules Configuring Parental Controls Page Configuring Gateway’s Utilities Accessing the Utilities ScreensPage Restore Default Settings Upgrade Firmware Multiple PVC Web Activity Log System Log OAM Ping Test Reboot Ping TestPage Troubleshooting TroubleshootingLAN Connection Failure Cannot Connect to the Internet CMD Frequently Asked Questions Time out error occurs when entering a URL or IP AddressWhich protocols does the Gateway support? Which connection speeds does the Gateway support? Is the Gateway flash-upgradeable? How do I do it? Yes, the Gateway has a built-in DSL Modem WirelessWhich wireless cards will work with the Gateway? Will my Xbox work with the Gateway? What is the valid IP range I can use for my home network? How do I find out what IP address my computer is using? No. Follow these steps to refresh your IP address Yes, if the application is designed to run over a networkConnections How many computers can be connected through the Gateway? What is the default username for the Gateway? What is NAT and how does it protect my network?Security Does the Gateway function as a firewall? This page left intentionally blank Reference Locating Computer Information Locating Windows Operating System Files Appendix a Reference Click Search Switching to Static IP On the Computer Windows 98 SEPage Do not include the periods they are automatically entered Windows Me Enter the following numbers in the Subnet mask text box Appendix B Switching to Static IP on the Computer Do not include the periods they are automatically entered Windows Page Appendix B Switching to Static IP on the Computer Do not include the periods they are automatically entered Windows XP Page Appendix B Switching to Static IP on the Computer Enter the following address in the IP Address text box Comparing DSL Service with a Dial-Up Modem Computer Security Computer Security Gateway SecurityInternet Browsers Electronic Security Page Specifications D General Wireless Operating Range LED IndicatorsPower, DSL, Internet, Ethernet, USB, Wireless Environmental Access Point Glossary 100 Ssid 102 Service Acronym Definitions Service AcronymsEndPoint Mapper. Uses UDP 135 and TCP DSuses UDP 445 and TCP 445 -GCuses TCP IMAP, IMAPv3Uses TCP Smtp 106 Modifications Regulatory Compliance NoticesClass B Equipment 108 Limited Warranty 109 110 Limited Warranty 112