Troubleshooting | Actiontec electronic GT704WG specification

Troubleshooting 9

This chapter contains a list of problems that may be encountered while using the Gateway, and techniques to try and overcome the problem. Note that these tech- niques may not solve the problem. This chapter also include a list of frequently asked questions.

Troubleshooting

LAN Connection Failure

sEnsure the Gateway is properly installed, the LAN connections are correct, and the power is on.

sConfirm the computer and Gateway are on the same network segment. If unsure, let the computer get the IP address automatically by initiating the DHCP function (see “DHCP Server” in chapter 3), then verify the com- puter is using an IP address within the default range (192.168.1.2 through 198.168.1.254). If the computer is not using an IP address within the range, it will not connect to the Gateway.

sEnsure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen.

Cannot Connect to the Internet

sEnsure both ends of the power cord and all network cables are properly connected.

sEnsure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen.

sVerify the Gateway’s settings are the same as the computer by clicking Status in the “Main Menu” screen.

sIf running Windows 98 SE or Me, check the computer’s TCP/IP settings. Select Start, Run, enter

winipcfg

in the “Open” text box, then press OK. The “IP Configuration” window appears. Ensure the text box at the top of the window contains the name of the Ethernet adapter installed in the computer. If not, click on the down arrow next to the

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Actiontec electronic GT704WG user manual Troubleshooting, LAN Connection Failure, Cannot Connect to the Internet

Contents

Wireless DSL Gateway Table of Contents Configuring Security Settings Configuring Parental ControlsConfiguring the Gateway’s Utilities Troubleshooting Specifications Glossary Service Acronyms 103Limited Warranty 109 107 This page left intentionally blank Package Contents Introduction1 Features Minimum System Requirements Getting to Know the Gateway Power Light Wireless LightDSL Light Internet Light Reset Switch Ethernet PortsDSL Port USB Port Power Port Power port is used to connect the Power cord to the GatewayPower Switch Power switch is used to power the Gateway on and off Performing a Quick Setup Accessing Quick Setup ScreensTo access the Quick Setup screens Then press Enter on the keyboardPage Performing a Quick Setup Changing the Password Performing a Quick Setup This page left intentionally blank Viewing Gateway’s Status Broadband Connection StatusPage Viewing the Gateway’s Status Network Status Configuring4 Wireless Settings Accessing Wireless SetupPage Configuring Wireless Settings Basic Wireless Setup Wireless Advanced Settings WEP WEP+802.1x WPA Page Wireless Status This page left intentionally blank Configuring5 Advanced Settings Accessing Advanced Setup ScreensPage Configuring Advanced Settings DSL Settings Dhcp Settings Beginning IP Address Ending IP AddressSubnet Mask Enter the IP address of the Dhcp server’s subnet mask here LAN IP Address Domain NameDNS Dynamic or Static DNS Server WAN IP Address Page Configuring Advanced Settings QoS Settings Upstream Destination Rule List QoS Settings Downstream QoS Status Remote Management/Telnet Telnet Timeout Setting Remote ManagementTelnet Dynamic Routing Static Routing UPnP Universal Plug and Play USB Port Detection Time Zone Remote Syslog Capture This page left intentionally blank Configuring6 Security Settings Accessing Wired Security Screens Admin User Name and Password See Changing the Password on Firewall Page Low Applications DMZ Hosting NAT Network Address Translation Port Mapping Configuring7 Parental Controls Accessing Parental Control Screens Services Blocking Website Blocking Schedule Rules Configuring Parental Controls Page Configuring Gateway’s Utilities Accessing the Utilities ScreensPage Restore Default Settings Upgrade Firmware Multiple PVC Web Activity Log System Log OAM Ping Test Reboot Ping TestPage Troubleshooting TroubleshootingLAN Connection Failure Cannot Connect to the Internet CMD Frequently Asked Questions Time out error occurs when entering a URL or IP AddressWhich protocols does the Gateway support? Which connection speeds does the Gateway support? Is the Gateway flash-upgradeable? How do I do it? Yes, the Gateway has a built-in DSL Modem WirelessWhich wireless cards will work with the Gateway? Will my Xbox work with the Gateway? What is the valid IP range I can use for my home network? How do I find out what IP address my computer is using? No. Follow these steps to refresh your IP address Yes, if the application is designed to run over a networkConnections How many computers can be connected through the Gateway? What is the default username for the Gateway? What is NAT and how does it protect my network?Security Does the Gateway function as a firewall? This page left intentionally blank Reference Locating Computer Information Locating Windows Operating System Files Appendix a Reference Click Search Switching to Static IP On the Computer Windows 98 SEPage Do not include the periods they are automatically entered Windows Me Enter the following numbers in the Subnet mask text box Appendix B Switching to Static IP on the Computer Do not include the periods they are automatically entered Windows Page Appendix B Switching to Static IP on the Computer Do not include the periods they are automatically entered Windows XP Page Appendix B Switching to Static IP on the Computer Enter the following address in the IP Address text box Comparing DSL Service with a Dial-Up Modem Computer Security Gateway Security Computer SecurityInternet Browsers Electronic Security Page Specifications D General Wireless Operating Range LED IndicatorsPower, DSL, Internet, Ethernet, USB, Wireless Environmental Access Point Glossary 100 Ssid 102 Service Acronyms Service Acronym DefinitionsEndPoint Mapper. Uses UDP 135 and TCP IMAP, IMAPv3 DSuses UDP 445 and TCP 445 -GCuses TCPUses TCP Smtp 106 Regulatory Compliance Notices ModificationsClass B Equipment 108 Limited Warranty 109 110 Limited Warranty 112