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Adaptec ATA II 1220SA, ATA II 1420SA, ATA II 1430SA Adaptec Customer Support

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Adaptec Customer Support

If you have questions about installing or using your Adaptec product, check this document first—you will find answers to most of

your questions. If you need further assistance, use the support options listed below. To expedite your service, have your computer in

front of you.

Technical Support Identification (TSID) Number

●Before contacting Technical Support, you need your unique 12-digit TSID number. The TSID number identifies your product

and support status.

●The TSID number is included on a white, bar-coded label, like this example:

●Affix a copy of the TSID label to the CD jacket so that you don’t lose it.

North America

●Visit our Web site at www.adaptec.com.

●Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.com for articles, troubleshooting tips, and frequently asked

questions for your product.

●

For information about Adaptec’s support options, call +1 408-957-2550,

24hours per day, 7 days per week. To speak with a Technical Support Specialist,

●For Hardware products call +1 408-934-7274,

Monday to Friday, 5:00 A.M. to 5:00 P.M., Pacific Time.

●For RAID and Fibre Channel products call +1 321-207-2000,

Monday to Friday, 5:00 A.M. to 5:00 P.M., Pacific Time.

●For support via e-mail, submit your question at ask.adaptec.com.

●

You can order Adaptec products, including accessories and cables, by calling +1408-957-7274.

Or, you can order cables online at

www.adaptec.com/buy-cables.

Europe

●Visit our Web site at www.adaptec-europe.com.

●German: Call +49 89 43 66 55 22, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at

ask-de.adaptec.com.

●French: Call +49 89 43 66 55 33, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at

ask-fr.adaptec.com.

●English: Call +49 89 43 66 55 44, Monday to Friday, 9:00 to 17:00, GMT. For support via e-mail, submit your question at

ask.adaptec.com.

●You can order Adaptec cables online at www.adaptec.com/buy-cables.

Japan

●Visit our Web site at www.adaptec.co.jp.

●Call +81-3-3831-5190.

Contents

Main Page Adaptec Customer Support Limited 3-Year Hardware Warranty Regulatory Compliance Statements Contents Page Understanding Adaptec Storage Manager Solving Problems Understanding RAID Using the ARC Utility Using the AFU for DOS Safety Information Technical Specifications About This Guide What You Need to Know Before You Begin Terminology Used in this Guide How to Find More Information About Your HostRAID Controller HostRAID Controller Features Array Level Features Upgrading the HostRAID Controller Firmware About the Adaptec 1430SA Controller The Adaptec 1430SA is a low-profile 4-port PCIe SATA II HostRAID controller with these About the Adaptec 1420SA Controller The Adaptec 1420SA is a low-profile PCI-X to 4 port SATA II HostRAID controller with these About the Adaptec 1220SA Controller The Adaptec 1220SA is a low-profile PCIe to 2 port SATA II HostRAID controller with these Page Kit Contents System Requirements Getting Started Choosing a RAID Level Selecting Disk Drives Disk Drives for Your Controller Selecting Cables SATA Cables Installation Options Basic Installation Steps Installing with an Operating System Installing on an Existing Operating System Page Installing the HostRAID Controller Connecting Disk Drives to SATA HostRAID Controllers Checking Your Controller and Devices Determining the Boot Controller Next Steps Creating a Bootable Array Setting the Boot Controller Creating an Array Creating an Array with the ACU Creating an Array with Adaptec Storage Manager Making Your Array Bootable Page Creating a Driver Disk Installing with Windows Installing with Red Hat Linux Installing with SUSE Linux Installing with NetWare Page Creating a Driver Disk Installing on Windows Installing on Red Hat or SUSE Linux Installing on NetWare Managing Your Storage Space About Adaptec Storage Manager Installing Adaptec Storage Manager About the HRCONF Command Line Utility About the ARC Utility About the AFU Which Utility Should I Use? Page Features Overview Physical Devices View Logical Devices View Changing How Drives are Displayed Chapter 10: Understanding Adaptec Storage Manager Collapsed and Expanded Views Component Views Page Troubleshooting Checklist Recovering from a Disk Drive Failure Failed Disk Drive Protected by a Hot Spare Failed Disk Drive Not Protected by a Hot Spare Failure in Multiple Arrays Simultaneously Disk Drive Failure in a RAID 0 Array Multiple Failures in the Same Array A Understanding RAID RAID Technology Overview Understanding Drive Segments Stripe-unit Size Selecting a RAID Level and Tuning Performance Appendix A: Understanding RAID RAID 0 (Non-RAID Arrays) Appendix A: Understanding RAID RAID 1 Arrays Disk Drives in Logical Drive Not Used Unused Space: 150 GB g RAID 10 Arrays Using the ARC Utility Introduction to the ARC Utility Running the ARC Utility Creating and Managing Arrays Creating a New Array Page Managing Arrays Page Adding/Deleting Hotspares Managing Bootable Arrays and Devices Configuring Disk Drives ATAPI Support Using SATASelect Appendix B: Using the ARC Utility SATASelect Options Formatting and Verifying Disk Drives C Using the AFU for DOS Introduction System Requirements Compatibility Running the AFU from the GUI Running the AFU from the Command Line HELP LIST SAVE UPDATE VERIFY VERSION Command Switches AFU Command Line Step-by-Step Page D Safety Information Electrostatic Discharge (ESD) Page Page Glossary A B C D E F H I L M N O P R S T V Index A C D E R S T U V