Adaptec Customer Support | Adaptec ATA II 1220SA, ATA II 1430SA

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Adaptec Customer Support

If you have questions about installing or using your Adaptec product, check this document first—you will find answers to most of your questions. If you need further assistance, use the support options listed below. To expedite your service, have your computer in front of you.

Technical Support Identification (TSID) Number

●Before contacting Technical Support, you need your unique 12-digit TSID number. The TSID number identifies your product and support status.

●The TSID number is included on a white, bar-coded label, like this example:

●Affix a copy of the TSID label to the CD jacket so that you don’t lose it.

North America

●Visit our Web site at www.adaptec.com.

●Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.com for articles, troubleshooting tips, and frequently asked questions for your product.

●For information about Adaptec’s support options, call +1 408-957-2550,

24 hours per day, 7 days per week. To speak with a Technical Support Specialist,

●For Hardware products call +1 408-934-7274, Monday to Friday, 5:00 A.M. to 5:00 P.M., Pacific Time.

●For RAID and Fibre Channel products call +1 321-207-2000, Monday to Friday, 5:00 A.M. to 5:00 P.M., Pacific Time.

●For support via e-mail, submit your question at ask.adaptec.com.

●You can order Adaptec products, including accessories and cables, by calling +1 408-957-7274. Or, you can order cables online at www.adaptec.com/buy-cables.

Europe

●Visit our Web site at www.adaptec-europe.com.

●German: Call +49 89 43 66 55 22, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at ask-de.adaptec.com.

●French: Call +49 89 43 66 55 33, Monday to Friday, 9:00 to 17:00, CET. For support via e-mail, submit your question at ask-fr.adaptec.com.

●English: Call +49 89 43 66 55 44, Monday to Friday, 9:00 to 17:00, GMT. For support via e-mail, submit your question at ask.adaptec.com.

●You can order Adaptec cables online at www.adaptec.com/buy-cables.

Japan

●Visit our Web site at www.adaptec.co.jp.

●Call +81-3-3831-5190.

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Adaptec ATA II 1220SA, ATA II 1430SA, ATA II 1420SA manual Adaptec Customer Support

Contents

Serial ATA II 1430SA, 1420SA, 1220SA HostRAID Controllers Copyright Adaptec Customer Support Limited 3-Year Hardware Warranty Regulatory Compliance Statements Contents Installing the HostRAID Controller Disk Drives Understanding Adaptec Storage Manager Safety Information About This Guide How to Find More Information What You Need to Know Before You BeginTerminology Used in this Guide About Your HostRAID Controller HostRAID Controller Features Array Level FeaturesUpgrading the HostRAID Controller Firmware About the Adaptec 1430SA Controller About the Adaptec 1420SA Controller About the Adaptec 1220SA Controller Kit Contents System Requirements System Requirements Kit Contents Getting Started Disk Drives for Your Controller Choosing a RAID LevelSelecting Disk Drives Selecting Cables Installing on an Existing Operating System Installation OptionsBasic Installation Steps Installing with an Operating System Installing the HostRAID Controller Disk Drives Before You Begin Installing the HostRAID Controller Next Steps Connecting Disk Drives to Sata HostRAID ControllersDetermining the Boot Controller Checking Your Controller and Devices Creating a Bootable Array Setting the Boot Controller Creating an ArrayCreating an Array with the ACU Creating an Array with Adaptec Storage Manager Select Express configuration..., then click Next Making Your Array Bootable Installing the Driver An Operating System Creating a Driver Disk Installing with Windows Installing with Suse Linux Installing with Red Hat Linux Installing with NetWare Installing the Driver on an Existing Operating System Installing on Windows Installing on NetWare Installing on Red Hat or Suse Linux Managing Your Storage Space Installing Adaptec Storage Manager About the Hrconf Command Line UtilityAbout Adaptec Storage Manager About the ARC Utility About the AFUWhich Utility Should I Use? Understanding Adaptec Storage Manager Overview Features Changing How Drives are Displayed Physical Devices ViewLogical Devices View Collapsed and Expanded Views Component Views Solving Problems Troubleshooting Checklist Recovering from a Disk Drive FailureFailed Disk Drive Protected by a Hot Spare Multiple Failures in the Same Array Failed Disk Drive Not Protected by a Hot SpareFailure in Multiple Arrays Simultaneously Disk Drive Failure in a RAID 0 Array Understanding RAID Stripe-unit Size Selecting a RAID Level and Tuning PerformanceRAID Technology Overview Understanding Drive Segments RAID RAID 0 Non-RAID Arrays RAID 10 Arrays RAID 1 Arrays Using the ARC Utility Creating a New Array Introduction to the ARC UtilityRunning the ARC Utility Creating and Managing Arrays RAID Rebuilding Arrays Managing Arrays Force from Offline Managing Bootable Arrays and Devices Configuring Disk DrivesAdding/Deleting Hotspares Atapi Support Using SATASelect Smart SATASelect Options Formatting and Verifying Disk Drives Using the AFU for DOS Introduction System RequirementsCompatibility Running the AFU from the GUI Running the AFU from the Command Line Save Update Command Switches AFU Command Line Step-by-Step Afu update /C controllernumber Electrostatic Discharge ESD Safety Information Technical Specifications Environmental Specifications DC Power RequirementsCurrent Requirements Glossary See channel Initialize See configure Mirrored array/mirroring See RAID 1, RAID Area on each disk reserved for use by the RAID controller See simple volume, spanned volume Index Scsi Adaptec, Inc