Returning a Product
RETURNING A PRODUCT
To return equipment to ADC Wireline Systems Division:
1Locate the number of the purchase order under which the equipment was purchased. You will need to provide this number to ADC Wireline Systems Division Customer Service to obtain a return authorization.
2Call or write ADC Wireline Systems Division Customer Service to ask for a Return Material Authorization (RMA) number and any additional instructions. Use the telephone number, fax number, or email address listed below:
•Telephone: 800.370.9670
•Fax: 714.832.9923
•Email Address: rma@adc.com
3Include the following information, in writing, along with the equipment you are returning:
•Company name, address, telephone number, and the name of a person Customer Service can contact regarding this equipment.
•The purchase order number provided to Customer Service when the RMA number was requested.
•A description of the equipment, as well as the number of units that you are returning. Be sure to include the model and part number of each unit.
•The shipping address to which Customer Service should return the repaired equipment.
•The reason for the return:
–The equipment needs an ECO/ECN upgrade.
–The equipment is defective.
If the equipment is defective, please tell us what you observed just before the equipment malfunctioned. Be as detailed in your description as possible.
–If there is another reason for returning the equipment, please let us know so we can determine how best to help you.
4Pack the equipment in a shipping carton.
80 | Megabit Modem 400F User Manual |