LTPS-UM-8013-03

Appendix C - Product Support

 

 

APPENDIX C - PRODUCT SUPPORT

ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products. Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center.

Sales Assistance

•

Quotation Proposals

800.366.3891 extension 73000

•

Ordering and Delivery

(USA and Canada)

•

General Product Information

952.917.3000

 

 

Fax: 952.917.3237

 

 

Systems Integration

800.366.3891, extension 73000 (USA and Canada) 952.917.3000

•Complete Solutions (from concept to installation)

•Network Design and Integration Testing

•System Turn-Up and Testing

•Network Monitoring (upstream or downstream)

•Power Monitoring and Remote Surveillance

•Service/Maintenance Agreements

•Systems Operation

ADC Technical Assistance Center

800.638.0031

714.730.3222 Fax: 714.730.2400

Email: wsd_support@adc.com

Online Technical Support

Online Technical Publications

Product Return Department

800.366.3891 ext. 73748 or 952.917.3748

Fax: 952.917.3237

Email: repair&return@adc.com

•Technical Information

•System/Network Configuration

•Product Specification and Application

•Training (product-specific)

•Installation and Operation Assistance

•Troubleshooting and Repair/Field Assistance

•www.adc.com/Knowledge_Base/index.jsp

•www.adc.com/library1/

•ADC Return Material Authorization (RMA) number and instructions must be obtained before returning products.

All telephone numbers with an 800 prefix are toll-free in the USA and Canada.

D3LX CO and RMT Modules

August 30, 2002

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