Agilent Technologies 85036B, E manual Returning a Kit or Device to Agilent, Contacting Agilent

Troubleshooting

Returning a Kit or Device to Agilent

Returning a Kit or Device to Agilent

If your kit or device requires service, contact the Agilent Technologies office nearest you for information on where to send it. See Table 5-1. Include a service tag (located near the end of this manual) on which you provide the following information:

•your company name and address

•a technical contact person within your company, and the person's complete phone number

•the model number and serial number of the kit

•the part number and serial number of each device

•the type of service required

•a detailed description of the problem and how the device was being used when the problem occurred (such as calibration or measurement)

Table 5-1 Contacting Agilent

Online assistance: www.agilent.com/find/assist

United States	Latin America	Canada	Europe
(tel) 1 800 452 4844	(tel) (305) 269 7500	(tel) 1 877 894 4414	(tel) (+31) 20 547 2323
	(fax) (305) 269 7599	(fax) (905) 282-6495	(fax) (+31) 20 547 2390
New Zealand	Japan	Australia	Singapore
(tel) 0 800 738 378	(tel) (+81) 426 56 7832	(tel) 1 800 629 485	(tel) 1 800 375 8100
(fax) (+64) 4 495 8950	(fax) (+81) 426 56 7840	(fax) (+61) 3 9210 5947	(fax) (65) 836 0252
Malaysia	Philippines	Thailand	Hong Kong
(tel) 1 800 828 848	(tel) (632) 8426802	(tel) outside Bangkok:	(tel) 800 930 871
(fax) 1 800 801 664	(tel) (PLDT subscriber	(088) 226 008	(fax) (852) 2506 9233
	only):	(tel) within Bangkok:
	1 800 16510170	(662) 661 3999
	(fax) (632) 8426809	(fax) (66) 1 661 3714
	(fax) (PLDT subscriber
	only):
	1 800 16510288
Taiwan	People’s Republic of	India
(tel) 0800-047-866	China	(tel) 1-600-11-2929
(fax) (886) 2 25456723	(tel) (preferred):	(fax) 000-800-650-1101
	800-810-0189
	(tel) (alternate):
	10800-650-0021
	(fax) 10800-650-0121

85036B/E 5-3