4-2 Troubleshooting
If you found the router is working improperly or stop responding to you, don’t panic! Before you contact your dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by you within very short time!
Scenario | Solution | |
Router is not | a. Please check the connection of power cord | |
responding to me when |
| and network cable of this router. All cords and |
I want to access it by |
| cables should be correctly and firmly inserted |
web browser |
| to the router. |
| b. If all LEDs on this router are off, please check | |
|
| the status of A/C power adapter, and make |
|
| sure it’s correctly powered. |
| c. You must use the same IP address section | |
|
| which router uses. |
| d. Are you using MAC or IP address filter? Try to | |
|
| connect the router by another computer and |
|
| see if it works; if not, please restore your router |
|
| to factory default settings (pressing ‘reset’ |
|
| button for over 10 seconds). |
| e. Set your computer to obtain an IP address | |
|
| automatically (DHCP), and see if your |
|
| computer can get an IP address. |
| f. | If you did a firmware upgrade and this |
|
| happens, contact your dealer of purchase for |
|
| help. |
| g. | If all above solutions don’t work, contact the |
|
| dealer of purchase for help. |
|
| |
Can’t get connected to | a. Go to ‘Status’ | |
Internet |
| and check Internet connection status. |
| b. Please be patient, sometime Internet is just that | |
|
| slow. |
| c. | If you connect a computer to Internet directly |
|
| before, try to do that again, and check if you |
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