Alesis DEQ830 manual Troubleshooting, Refer All Servicing to Alesis, Obtaining Repair Service

Troubleshooting 5

Refer All Servicing to Alesis

We believe that the DEQ830 is one of the best signal processors that can be made using current technology, and should provide years of trouble-free use. However, should problems occur, DO NOT attempt to service the unit yourself unless you have training and experience. Service on this product should be performed only by qualified technicians. NO USER-SERVICEABLE PARTS INSIDE.

Obtaining Repair Service

Before contacting Alesis, check over all your cable connections, and make sure you’ve read the manual.

Customers in the USA and Canada:

If the problem persists, contact Alesis and request the Technical Support department. Make sure you have the unit’s serial number with you. Talk the problem over with one of our technicians; if necessary, you will be given a return authorization (RA) number and instructions on how to return the unit. All units must be shipped prepaid and COD shipments will not be accepted.

For prompt service, indicate the RA number on the shipping label. Units without an RA will not be accepted. If you do not have the original packing, ship the unit in a sturdy carton, with shock- absorbing materials such as Styrofoam pellets (the kind without CFCs, please) or "bubble-pack" surrounding the unit. Shipping damage caused by inadequate packing is not covered by the Alesis warranty.

Tape a note to the top of the unit describing the problem, including your name and a phone number where Alesis can contact you if necessary, as well as instructions on where you want the product returned. Alesis will pay for standard one-way shipping back to you on any repair covered under the terms of this warranty. Next day service is available for a surcharge. Field repairs are not authorized during the warranty period, and repair attempts by unqualified personnel may invalidate the warranty.

Customers outside the USA and Canada:

Contact your local Alesis distributor for any warranty assistance. The Alesis Limited Warranty applies only to products sold to users in the USA and Canada. Customers outside of the USA and Canada are not covered by this Limited Warranty and may or may not be covered by an independent distributor warranty in the country of sale. Do not return products to the factory unless you have been given specific instructions to do so.

Internet Address:

Important information and advice is available on our Web site:

http://www.alesis.com

Email may be addressed to Support@alesis.com.

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