Alienware m5550 Modem Problems The built-in modem does not respond, Connection difficulties

Alienware Area-51 m5550 Technical Reference

Modem Problems

The built-in modem does not respond

•Make sure the modem driver is loaded properly.

•Go to [Start > Settings > Control Panel > Phone and Modem Options] and go to Modems tab. Make sure SmartLink 56K Voice Modem or Uniwill V.92 Modem is listed. Otherwise, click the Add button to add the modem drive, which is located in the factory CD-ROM (or floppy diskette).

•Go to [Start > Settings > Control Panel > System] and click the Device Manager button in the Hardware page to check for possible resource or driver conflict. See Windows online help or the Windows manual for how to handle such problems.

•Make sure the phone line, which the computer is connected to, is working.

Connection difficulties

•Be sure to disable Call Waiting on the phone line.

•Be sure to have the correct country setting where your computer is used. [Start > Settings > Control Panel > Modem Settings > Configuration] In the Country/Area pull-down menu, select the appropriate country setting.

•Excessive line noise might cause the connection to be dropped. To check this, put the regular phone handset on the line and place a phone call. If you do hear abnormal noise, try to make the modem connection with a different line or contact your local telephony company for service.

•Make sure the cable connection is firm.

•Try a different receiver number and see if the problem persists.

75

m5550-04-2007-techref.indd 75

4/6/2007 12:29:53 PM