ON YOUR POCKET PC:
IMPORTANT: You must install CoPilot to your Pocket PC using your Base Product Key AND you must have data downloaded to your Pocket PC before using your Expansion Product Key.
1.Open CoPilot on your Pocket PC.
2.Tap Menu > Options > Licensing from the menu at the bottom of the screen.
3.Tap Activate/Upgrade and enter your Expansion Product Key (found in your order confirmation
4.Follow the
5.Activation occurs just as it did when you originally installed CoPilot.
If you have any questions, please visit our Support Center at www.alk.com (for Europe, www.alk.eu.com) or send an
Region Selection
If you purchased an additional data region, when downloading map data to your Pocket PC you will need to make sure the proper region is active. To do this, on your desktop in Planning mode click the Map menu > Region > and check the desired region.
Return Policy
ALK's 30-Day Money Back Guarantee and Return Policy
We know you'll love our products. If, however, you are not satisfied with any CoPilot product you purchase directly from ALK, you may return it within 30 days for a refund of the price paid (excludes shipping and handling).
For your return to be accepted:
You must have purchased directly from ALK. ALK products purchased at retail locations are only refundable through the retailer under the retailer's terms and conditions.You will have to contact the individual retailer for their specific terms and conditions.
The postmark date on the package must be within 30 days of the original product ship date.
If your product contains software, and you have activated the software, you must first deactivate the software and provide to ALK the deactivation code (you must activate our software to use it for more than a few days' time).
If your product contains a GPS receiver and it is scratched or otherwise determined to be
To return your product, please follow the instructions below:
1.Fill out the return slip that came with your product or create your own return slip that includes the following information: your name, address, phone number, date of purchase,
2.Repackage your entire product (CDs, GPS receiver, etc.) and include the return slip inside the package.
3.Send the package to:
In North America: | In Europe: |
ALK Technologies | ALK Technologies Limited |
Attn: CoPilot Returns | Suite 8, 4 Bloomsburg Square |
1000 Herrontown Road | London,WC1A 2RP |
Princeton, NJ 08540, USA | United Kingdom |
For your protection, please use UPS, FedEx, or Insured Parcel Post for shipment of returned products. ALK is not responsible for loss or damage during shipping.
Your refund will appear on your credit card statement within
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