Chapter 7: Troubleshooting your interactive
whiteboard system
Before you start 58
Locating status lights 58
Locating serial numbers 58
Determining you interactive whiteboard system’s status 59
Resolving interactive whiteboard issues 61
Resolving operation issues 61
Resolving connection issues 61
Resolving controller module issues 62
Resolving projector issues 62
Resolving projector errors 62
Your projector stops responding 62
The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears 63
The “Lamp Failure” message appears 64
The projector Power and Service lights are off 64
Resolving image issues 65
Loss of signal 65
Partial, scrolling or incorrectly displayed image 66
Unstable or flickering image 66
Frozen image 67
Your image doesn’t fit the interactive whiteboard 67
The image from your connected laptop computer isn’t projected 67
Unaligned projected image 67
Resolving audio issues 68
Resolving network communication issues 69
Resolving ACP issues 69
Accessing the service menu 69
Retrieving your password 70
Resetting the projector 70
Transporting your interactive whiteboard system 71
Chapter 7
57