Projector
Power light
Projector
Service light
ACP light Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Off Solid red N/A N/A None N/A There’s an issue with the projector’s
fan or color wheel.
See The “Projector Overheated”, “Fan
Failure” or “Color Wheel Failure”
message appears on page 63.
Off Off Off Off None None The projector power cable isn’t
properly connected.
OR
The ACP power supply isn’t properly
connected.
OR
There’s an issue with the mains
power supply (for example, the circuit
breaker is off).

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMARTBoard 800 series interactive whiteboard
user’s guide (smarttech.com/kb/144817).

Resolving operation issues

To resolve operation issues, complete the following tasks:
lConfirm that the camera system cable is connected to the back of the pen tray.
lPerform the calibration procedure documented in the SMARTBoard 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).
lIf necessary, complete additional troubleshooting with the guidance of SMARTSupport using
SMARTBoard Diagnostics.

Resolving connection issues

To resolve connection issues, complete the following tasks:
lConfirm that the ACP cable harness’s DB9M RS-232 connector is properly connected to the
Control connector on the projector.
lConfirm that the USB cable, which is located on the underside of the pen tray, is properly
connected from the interactive whiteboard to the ACP.
lConfirm that the USB cable is properly connected from a fully functional USB receptacle on the
computer to the correct USB receptacle on the ACP.
C H A P T E R 7
Troubleshooting your interactive whiteboard system
61