This chapter provides basic troubleshooting information for your interactive whiteboard system.
For issues not covered in this chapter, consult the SMARTSupport website (smarttech.com/support)
or contact your authorized SMART reseller (smarttech.com/where).

Before you start

Before you troubleshoot your interactive whiteboard system or contact your authorized SMART
reseller or SMARTSupport for assistance, you need to do the following:
lLocate your interactive whiteboard system’s status lights
lLocate your interactive whiteboard system’s serial numbers

Locating status lights

You interactive whiteboard system consists of several components, which have their own status
lights:
lYour interactive whiteboard’s Ready light is located on the pen tray.
lYour projector’s Power ( ) and Service ( ) lights are located on the bottom of the projector.

Locating serial numbers

The SMARTBoard 800 series interactive whiteboard serial number is located on the lower-right edge
of your interactive whiteboard’s frame. For more information, see the SMARTBoard 800 series
interactive whiteboard user’s guide (smarttech.com/kb/144817).
C H A P T E R 7
Troubleshooting your interactive whiteboard system
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