AltiGen comm 6/2008 4510-0001-6.0 manual Viewing Advanced Call Router History Menu

Advanced Call Router Route Rules

Note: Play WG Queue Status - if you select “Play WG Queue Status,” Advanced Call Router must log on as a workgroup extension with password (View > Show Workgroup Status > Add) and Call Router’s virtual extension and password. (The virtual extension that Call Router uses does not have to be a member of the workgroup.) Specify this workgroup extension in the textbox that appears when you select Play WG Queue Status. (See “Queue Announcements” on page 13.)

If you want to apply the “Play WG Queue Status” Target action to several different workgroups, you must create separate rules for each.

6.Enter optional data to match against the routing rule:

•Set Call Priority—Check the box and choose a call priority level.

•Set Call SKLR—Check the box and choose an SKLR level.

•User Data—Gathered from a response to an Auto Attendant prompt or another AltiLink Plus application.

•Push URL (AltiWeb only).

•Prompt—The prompt to play to the callee.

7.Click OK.

Viewing Advanced Call Router History Menu

The Advanced Call Router window gives a history of all incoming trunk calls to Advanced Call Router.

To specify Call Router History window content

1.Choose View > Select Column.

2.In the Select Columns dialog box, select the following columns to display in the Call Router history window:

•Caller ID

•IVR Path

•IVR data

•DNIS

8Advanced Call Router Manual