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6/2008 4510-0001-6.0 manual Advanced Call Router, Manual
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6/2008 4510-0001-6.0
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Install
To Configure/Run Advanced Call Router
Testing Call Router
The total calls processed and average time per call will be updated in real-time during the test. You will know how many calls were processed and the average response time per call at that time
In Call Router, add a rule to access database
PSTN and Web Timeout values
Additional Advanced Call Router Features
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Advanced Call Router
™
Manual
6/2008
4510-0001-6.0
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Contents
Manual
Advanced Call Router
TRADEMARKS
New in Previous Release, 5.1 Installation
Contents
To Configure/Run Advanced Call Router
Additional Advanced Call Router Features Testing Call Router
Advanced Call Router Manual
Advanced Call Router
Installation
3. Select Operation Logon Info
To Configure/Run Advanced Call Router
To Configure/Run Advanced Call Router
2 Advanced Call Router Manual
Advanced Call Router Route Rules
Delete - deletes the record selected in the Record List
To create a route rule
Creating Route Rules
1. Select Operation Route Rule
3. In the Rule Name field, enter or modify the rule name
Collect Digit Dialog Box
PSTN and Web Timeout values
Minimum Digits and Maximum Digits to collect
Viewing Advanced Call Router History Menu
To specify Call Router History window content
1. Choose View Select Column
Call Route Response Data
Call Route Request Data
10 Advanced Call Router Manual
Show Workgroup Status
To log on to multiple workgroups
Clearing Advanced Call Router History Data
Additional Advanced Call Router Features
Building SQL Queries
To clear data from the Advanced Call Router History window
Queue Announcements
Sales
Example
Support
Workgroup extension number
Advanced Call Router
For Sales, you create a rule as shown below
Advanced Call Router Manual
Similarly, for Support, you create a rule as shown below
Additional Advanced Call Router Features
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Advanced Call Router Manual
Advanced Call Router
18 Advanced Call Router Manual
Additional Advanced Call Router Features
Testing Call Router
Number of concurrent calls Interval between calls
To test Call Router
Number of test cycles
The total calls processed and average time per call will be updated in real-time during the test. You will know how many calls were processed and the average response time per call at that time
Testing SQL Server Database
Advanced Call Router
3. In Call Router, add a rule to access database
Advanced Call Router Manual
Testing Call Router
You can change the rule configuration to fit your own conditions
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