Additional Advanced Call Router Features

requirement to use the same virtual agent extension if you are writing several different queue announcement rules.

2.In MaxAdministrator, you must configure one of the Auto Attendant numbers to which Call Router is assigned to “Advanced Call Router.” 1) Enter the same “Item Name” you use in the rule discussed immediately above. 2) Replace the “No Action” level with “Call – to Ext./Workgroup,” and enter the workgroup extension number. For further information on configuring Auto Attendants, see the MAXCS Admin Manual and the AltiAPI Programmer Guide.

If your organization has multiple workgroups and you want queue announcement for several or all of them, you must create separate rules for each, with workgroup extension information pertinent to each workgroup.

Example:

Suppose you use virtual extension 700 to log in to Call Router, and you have two workgroups, Sales and Support, with the following agent and workgroup extensions:

 

Sales

Support

Workgroup extension number

500

600

Call Router virtual extension number

700

700

For both workgroups, you want Call Router to check incoming calls for Caller ID and IVR Path, and to play the WG queue status if a match is found and all agents are busy.

In MaxAdministrator, you configure the Auto Attendant to which Call Router is assigned as shown below. (The example uses Auto Attendant 2.) Note that you must enter a different Item Name for each level.

14Advanced Call Router Manual

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AltiGen comm 6/2008 4510-0001-6.0 manual Example
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6/2008 4510-0001-6.0 specifications

AltiGen Communication's flagship product, the AltiGen Comm 6/2008 (model 4510-0001-6.0), is a powerful telecommunications solution designed to enhance business communications. With its release in June 2008, this system showcases a blend of innovative features, robust technologies, and key characteristics tailored for modern enterprises.

One of the standout features of the AltiGen Comm 6/2008 is its advanced VoIP capabilities. The system supports Voice over Internet Protocol, allowing businesses to make phone calls over the internet rather than traditional phone lines. This not only reduces costs associated with long-distance calls but also streamlines communications by integrating voice services with existing data networks.

Scalability is another significant characteristic of this model. Organizations of varying sizes can benefit from its modular design, which enables businesses to start with a basic setup and expand their communication capacity as they grow. The system accommodates multiple users and extensions, making it ideal for small businesses as well as large enterprises.

The AltiGen Comm 6/2008 also integrates seamlessly with a variety of applications, enhancing its usability. It offers compatibility with Customer Relationship Management (CRM) software, providing users with tools for better customer service and management. This integration allows for features such as click-to-dial and call logging, ultimately increasing productivity and improving customer interactions.

Furthermore, the system is designed with reliability in mind. It includes features like failover redundancy to ensure uninterrupted service even in the event of a network outage. This is essential for businesses that rely heavily on consistent communication for operations, as any downtime could directly impact service delivery and customer satisfaction.

In addition to its communication capabilities, the AltiGen Comm 6/2008 prioritizes security. With built-in encryption and secure access methods, businesses can protect sensitive information and maintain compliance with relevant regulations. This is increasingly important in an age where data breaches and security threats are prevalent.

In summary, the AltiGen Comm 6/2008 model 4510-0001-6.0 stands out as a comprehensive telecommunications solution that combines advanced VoIP capabilities, scalability, seamless application integration, reliability, and security. It is designed to cater to the needs of diverse organizations, ensuring they can maintain effective communication in an ever-evolving business landscape. With its robust features and commitment to quality, AltiGen Communication continues to be a leader in the telecommunications field.
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