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AltiGen comm 6/2008 4510-0001-6.0 manual In Call Router, add a rule to access database

Models: 6/2008 4510-0001-6.0

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3.In Call Router, add a rule to access database.

Advanced Call Router

The “TestSQL” is the newly added data source. This data source is connected to the SQL server’s “calldb” database.

3.In Call Router, add a rule to access database.

Advanced Call Router Manual 23

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AltiGen comm 6/2008 4510-0001-6.0 manual In Call Router, add a rule to access database, Advanced Call Router

Contents

Manual Advanced Call RouterTRADEMARKS Additional Advanced Call Router Features Testing Call Router ContentsNew in Previous Release, 5.1 Installation To Configure/Run Advanced Call RouterAdvanced Call Router Manual Advanced Call Router Installation2 Advanced Call Router Manual To Configure/Run Advanced Call Router3. Select Operation Logon Info To Configure/Run Advanced Call RouterAdvanced Call Router Route Rules Delete - deletes the record selected in the Record List Creating Route Rules To create a route rule1. Select Operation Route Rule 3. In the Rule Name field, enter or modify the rule name PSTN and Web Timeout values Collect Digit Dialog BoxMinimum Digits and Maximum Digits to collect To specify Call Router History window content Viewing Advanced Call Router History Menu1. Choose View Select Column Call Route Response Data Call Route Request Data10 Advanced Call Router Manual Show Workgroup StatusTo log on to multiple workgroups To clear data from the Advanced Call Router History window Additional Advanced Call Router FeaturesClearing Advanced Call Router History Data Building SQL QueriesQueue Announcements Workgroup extension number ExampleSales SupportFor Sales, you create a rule as shown below Advanced Call RouterAdvanced Call Router Manual Additional Advanced Call Router Features Similarly, for Support, you create a rule as shown below16 Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router18 Advanced Call Router Manual Additional Advanced Call Router FeaturesTesting Call Router To test Call Router Number of concurrent calls Interval between callsNumber of test cycles The total calls processed and average time per call will be updated in real-time during the test. You will know how many calls were processed and the average response time per call at that time Testing SQL Server Database 3. In Call Router, add a rule to access database Advanced Call RouterAdvanced Call Router Manual You can change the rule configuration to fit your own conditions Testing Call Router24 Advanced Call Router Manual