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AltiGen comm 6/2008 4510-0001-6.0 manual Additional Advanced Call Router Features

Models: 6/2008 4510-0001-6.0

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18Advanced Call Router Manual

Additional Advanced Call Router Features

In the Monitor window, click Add to log on to Support, entering both the workgroup extension & password and the virtual extension & password you specified in the “Auto Attendant Sales Queue Announcement” rule:

18Advanced Call Router Manual

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AltiGen comm 6/2008 4510-0001-6.0 manual Additional Advanced Call Router Features, Advanced Call Router Manual

Contents

Advanced Call Router ManualTRADEMARKS To Configure/Run Advanced Call Router ContentsNew in Previous Release, 5.1 Installation Additional Advanced Call Router Features Testing Call RouterAdvanced Call Router Manual Installation Advanced Call RouterTo Configure/Run Advanced Call Router To Configure/Run Advanced Call Router3. Select Operation Logon Info 2 Advanced Call Router ManualAdvanced Call Router Route Rules Delete - deletes the record selected in the Record List To create a route rule Creating Route Rules1. Select Operation Route Rule 3. In the Rule Name field, enter or modify the rule name Collect Digit Dialog Box PSTN and Web Timeout valuesMinimum Digits and Maximum Digits to collect Viewing Advanced Call Router History Menu To specify Call Router History window content1. Choose View Select Column Call Route Request Data Call Route Response DataShow Workgroup Status 10 Advanced Call Router ManualTo log on to multiple workgroups Building SQL Queries Additional Advanced Call Router FeaturesClearing Advanced Call Router History Data To clear data from the Advanced Call Router History windowQueue Announcements Support ExampleSales Workgroup extension numberAdvanced Call Router For Sales, you create a rule as shown belowAdvanced Call Router Manual Similarly, for Support, you create a rule as shown below Additional Advanced Call Router Features16 Advanced Call Router Manual Advanced Call Router Advanced Call Router ManualAdditional Advanced Call Router Features 18 Advanced Call Router ManualTesting Call Router Number of concurrent calls Interval between calls To test Call RouterNumber of test cycles The total calls processed and average time per call will be updated in real-time during the test. You will know how many calls were processed and the average response time per call at that time Testing SQL Server Database Advanced Call Router 3. In Call Router, add a rule to access databaseAdvanced Call Router Manual Testing Call Router You can change the rule configuration to fit your own conditions24 Advanced Call Router Manual