Queue Announcements

Advanced Call Router

To open the Datasource dialog box, right-click on a data Item you want to specify using information from an existing database. Select From user database:

To build a SQL query:

1.Enter User Name and Password information for the database.

2.Enter information for the database you are querying against. For example:

DSN - BankAccount

Table Name - AccountBalance

Matched Field Name - CustomerPhoneNumber Matched Field Data Type - char

Note: as you build the query, the SQL query sentence will appear in the window at the bottom.

3.Specify the condition for this query.

a.Select the Caller Match Item data for this query - Caller ID, IVR Path, DNIS, Item name or IVR data.

b.Add any additional condition. For example Where - && Balance>1000

4.Click OK. You will be returned to the Rule dialog box, where the SQL query will be shown in the Data column and the database will be shown in the DSN column.

Note: Queue announcements can now be done directly through MAXCS. Or you may use Advanced Call router for this function if you want.

If you use Advanced Call Router to inform callers of their position in a workgroup queue, there are two requirements:

1.In Call Router, you must create a rule with Target action “Play WG Queue Status.” In addition, enter an Item Name that matches the name of the Auto Attendant’s “Advanced Call Routing” name. The workgroup extension information you specify in the rule must also be entered when Call Router logs on in the Monitor window. Thus, it is a

Advanced Call Router Manual 13

6/2008 4510-0001-6.0 specifications

AltiGen Communication's flagship product, the AltiGen Comm 6/2008 (model 4510-0001-6.0), is a powerful telecommunications solution designed to enhance business communications. With its release in June 2008, this system showcases a blend of innovative features, robust technologies, and key characteristics tailored for modern enterprises.

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In summary, the AltiGen Comm 6/2008 model 4510-0001-6.0 stands out as a comprehensive telecommunications solution that combines advanced VoIP capabilities, scalability, seamless application integration, reliability, and security. It is designed to cater to the needs of diverse organizations, ensuring they can maintain effective communication in an ever-evolving business landscape. With its robust features and commitment to quality, AltiGen Communication continues to be a leader in the telecommunications field.

AltiGen comm 6/2008 4510-0001-6.0 manual Queue Announcements

Models: 6/2008 4510-0001-6.0