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AltiGen comm 6/2008 4510-0001-6.0 manual Similarly, for Support, you create a rule as shown below

Models: 6/2008 4510-0001-6.0

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Similarly, for Support, you create a rule as shown below.

Additional Advanced Call Router Features

Similarly, for Support, you create a rule as shown below.

16Advanced Call Router Manual

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AltiGen comm 6/2008 4510-0001-6.0 Similarly, for Support, you create a rule as shown below, Advanced Call Router Manual

Contents

Advanced Call Router ManualTRADEMARKS Contents New in Previous Release, 5.1 InstallationTo Configure/Run Advanced Call Router Additional Advanced Call Router Features Testing Call RouterAdvanced Call Router Manual Installation Advanced Call RouterTo Configure/Run Advanced Call Router 3. Select Operation Logon InfoTo Configure/Run Advanced Call Router 2 Advanced Call Router ManualAdvanced Call Router Route Rules Delete - deletes the record selected in the Record List 1. Select Operation Route Rule Creating Route RulesTo create a route rule 3. In the Rule Name field, enter or modify the rule name Minimum Digits and Maximum Digits to collect PSTN and Web Timeout valuesCollect Digit Dialog Box 1. Choose View Select Column To specify Call Router History window contentViewing Advanced Call Router History Menu Call Route Request Data Call Route Response DataShow Workgroup Status 10 Advanced Call Router ManualTo log on to multiple workgroups Additional Advanced Call Router Features Clearing Advanced Call Router History DataBuilding SQL Queries To clear data from the Advanced Call Router History windowQueue Announcements Example SalesSupport Workgroup extension numberAdvanced Call Router Manual For Sales, you create a rule as shown belowAdvanced Call Router 16 Advanced Call Router Manual Additional Advanced Call Router FeaturesSimilarly, for Support, you create a rule as shown below Advanced Call Router Advanced Call Router ManualAdditional Advanced Call Router Features 18 Advanced Call Router ManualTesting Call Router Number of test cycles To test Call RouterNumber of concurrent calls Interval between calls The total calls processed and average time per call will be updated in real-time during the test. You will know how many calls were processed and the average response time per call at that time Testing SQL Server Database Advanced Call Router Manual 3. In Call Router, add a rule to access databaseAdvanced Call Router 24 Advanced Call Router Manual You can change the rule configuration to fit your own conditionsTesting Call Router