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AltiGen comm 6/2008 4510-0001-6.0 manual Testing Call Router, Advanced Call Router Manual

Models: 6/2008 4510-0001-6.0

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You can change the rule configuration to fit your own conditions.

Testing Call Router

You can change the rule configuration to fit your own conditions.

During the test, Call Router will use this rule to match the DDR request. When using this rule, Call Router will access the SQL server to execute the SQL query.

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AltiGen comm 6/2008 4510-0001-6.0 You can change the rule configuration to fit your own conditions, Testing Call Router

Contents

Advanced Call Router ManualTRADEMARKS Contents New in Previous Release, 5.1 InstallationTo Configure/Run Advanced Call Router Additional Advanced Call Router Features Testing Call RouterAdvanced Call Router Manual Installation Advanced Call RouterTo Configure/Run Advanced Call Router 3. Select Operation Logon InfoTo Configure/Run Advanced Call Router 2 Advanced Call Router ManualAdvanced Call Router Route Rules Delete - deletes the record selected in the Record List To create a route rule Creating Route Rules1. Select Operation Route Rule 3. In the Rule Name field, enter or modify the rule name Collect Digit Dialog Box PSTN and Web Timeout valuesMinimum Digits and Maximum Digits to collect Viewing Advanced Call Router History Menu To specify Call Router History window content1. Choose View Select Column Call Route Request Data Call Route Response DataShow Workgroup Status 10 Advanced Call Router ManualTo log on to multiple workgroups Additional Advanced Call Router Features Clearing Advanced Call Router History DataBuilding SQL Queries To clear data from the Advanced Call Router History windowQueue Announcements Example SalesSupport Workgroup extension numberAdvanced Call Router For Sales, you create a rule as shown belowAdvanced Call Router Manual Similarly, for Support, you create a rule as shown below Additional Advanced Call Router Features16 Advanced Call Router Manual Advanced Call Router Advanced Call Router ManualAdditional Advanced Call Router Features 18 Advanced Call Router ManualTesting Call Router Number of concurrent calls Interval between calls To test Call RouterNumber of test cycles The total calls processed and average time per call will be updated in real-time during the test. You will know how many calls were processed and the average response time per call at that time Testing SQL Server Database Advanced Call Router 3. In Call Router, add a rule to access databaseAdvanced Call Router Manual Testing Call Router You can change the rule configuration to fit your own conditions24 Advanced Call Router Manual