Advanced Call Router Route Rules
•Add - opens a Custom Record dialog box, where you can create a new record and build the conditions for the record.
•Modify - opens the Customer Record dialog box to modify the record selected in the Record List.
•Delete - deletes the record selected in the Record List.
•Delete All - deletes all records in the Record List.
•The Default Routing button opens a Default Routing Rule dialog box, where you can specify the action for Call Router to take if no match is found in the rules or in the database.
4Advanced Call Router Manual
