Common Problems, Symptoms Verified Go To | Aspire Digital 6930

Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To

Power On Issue	Page 124
No Display Issue	Page 125

LCD Failure	Page 127

Internal Keyboard Failure	Page 127

Touchpad Failure	Page 128

Internal Speaker Failure	Page 128

Internal Microphone Failure	Page 130

Rightside USB Failure	Page 134

Other Functions Failure	Page 135

Intermittent Failures	Page 136

Undetermined Failures	Page 136

4.If the Issue is still not resolved, see “Online Support Information” on page 225.

Chapter 4

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Aspire Digital 6930G, MB.ASR06.001 manual Common Problems, Symptoms Verified Go To

Contents

Aspire 6930/6930G Series Service Guide Revision History III Copyright Problems Gives precautionary measures toProcedures Following conventions are used in this manual Preface Page Table of Contents Viii Troubleshooting 123 Microsoft Windows Vista Environment Test Aspire 6930/6930G SeriesPeripheral Tests Table of Contents Below is a brief summary of the computer’s many feature FeaturesChapter Genuine Windows Vista Storage subsystem 105/106-key keyboard Touchpad pointing device Energy Star Penryn System Block Diagram Front View Your Acer Notebook tourIcon Description Volume Down Volume Up Increase system volume/decrease systemClosed Front View VOL + Hdmi Left View Rear View Right View Bottom View Easy-Launch Buttons IndicatorsIcon Function Description Wlan Function Left Button Right Button Main touchpad Touchpad Basics with fingerprint reader Lock Keys and embedded numeric keypad Using the Keyboard Key Description Windows Keys Hotkey Icon Function Description Hot Keys Special Key Euro symbol Acer GridVista dual-display compatible Using the System UtilitiesPage Processor Specification Hardware Specifications and ConfigurationsNorthbridge Specification Specifications Southbridge SpecificationSystem Board major Chips Crystal and Oscillator Specification System Clock SpecificationW25X16AVSSIG PIN Soic Memory Combinations Slot Total Memory System Memory Specifications0MB Super-Multi Combo Module Specification Hard Disk Drive Interface Specification 2MB DVD-ROMDVD-RW DVD+RW CD-DA CD-ROM CD-ROM/XA Data Transfer Modes PIO mode Combo Drive Module SpecificationThermal Control Specification DMA LCD Specification MXM Video Memory Specification VGA Subsystem Specification Media Card Reader Specification Keyboard SpecificationAudio Interface Specification LQFP48 LAN Bluetooth Specification Finger Print Reader Specification MDC Module Specification Subwoofer Specification BatteryUSB Interface Specification Antenna X3 or System Power Management Specification Chapter Navigating the Bios Utility Bios Setup Utility Parameter Description InformationIDE1 Model Name Parameter Description Format/Option Main Security DisabledParameter Description Option Clear or Set Setting a Password Changing a Password IDE HDD ST9320320AS Boot Table below describes the parameters in this screen Exit USB HDD ABC Bios Flash Utility Chapter This section provide you with removing HDD/BIOS method Remove HDD/BIOS UtilityRemove HDD Password Remove Bios Password Key in biospw 14452 Chapter Chapter Disassembly Requirements Machine Disassembly and Replacement Disassembly Process Pre-disassembly InstructionsGeneral Information Main Screw List Quantity Part Number External Modules Disassembly Flowchart External Module Disassembly ProcessScrew List Step Quantity Nylok Iron Removing the Battery Pack Removing the SD dummy card Removing the ExpressCard dummy card HDD2 Removing the Lower Covers Removing the Dimm Modules Step Size Quantity Screw Type VGA Module Removing the VGA ModuleGrasp the VGA module and pull to remove Chapter Step Size Quantity Screw Type TV Tuner Module Removing the TV Tuner Module Removing the Wlan Module Remove the Wlan module as shown Remove the two securing screws Step Size Quantity Screw Type HDD Carrier M3*0.5+3.5I Removing the Main Hard Disk Drive Module Chapter Step Size Quantity Screw Type Removing the Optical Disk Drive ModuleODD Module M2.5*6.5-I ODD Bracket M2.0*3.0-I Bkag HDD2 Carrier M2.0*3.0-I Bkag Removing the Secondary Hard Disk Drive Module Lift the HDD carrier to remove Step Size Quantity Screw Type HDD2 Carrier M3*0.5+3.5I Main Unit Disassembly Flowchart Main Unit Disassembly Process Switch Cover M2.5*6.5-I Removing the Switch Cover Removing the Power Board Hold the module by the sides and lift to remove Power Board M2.0*3.0-I Bkag Removing the Keyboard Removing the Speaker Module Removing the Antenna Cables Chapter LCD Module M2.5*5-I Removing the LCD ModuleBninylok Carefully remove the LCD module from the chassis Removing the Upper Base Unlock the connector and disconnect C as shown Chapter Upper Cover M2.5*6.5-I Remove the ten securing screws on the top panelGrasp the upper base by the sides and gently lift to remove Finger Print M2.0*3.0-I-NI-NYLOK Reader Chapter Removing the Finger Print Reader USB Board M2.0*3.0-I Bkag Removing the USB Board Hold the USB board by the edges and pull up to remove Removing the Modem Module Lift the module and remove from the lower cover as shown Removing the Bluetooth ModulePage Removing the Mainboard Ninylok Mainboard M2.5*4.0-I CPU Thermal M2.5*4.0-I Module Removing the Thermal Module Removing the CPU LCD Module Disassembly Flowchart LCD Module Disassembly ProcessLCD Bezel M2.5*6.5-I 86.ARE07.001 LCD Panel M2.5*2.5-I 86.T25V7.010 LCD Bezel M2.5*6.5-I Removing the LCD Bezel Chapter Disconnect the Mic cable and remove the LCD bezel Chapter Removing the Inverter Board Removing the Camera Module LCD Panel M2.5*2.5-I Removing the LCD Panel Removing the LCD Brackets and FPC Cable LCD Brackets M2.0*3.0-I Bkag Replacing the LCD Panel LCD Module Reassembly Procedure Chapter Page Connect the right Inverter board cable as shown Replacing the LCD Bezel 100 Chapter Replacing the CPU Main Module Reassembly ProcedureReplacing the Thermal Module Connect fan cable to the mainboard as shown Replacing the Mainboard 104 Chapter Replacing the Modem Module Replacing the Bluetooth BoardReplace the two securing screws Chapter 105 Connect the modem cable as shown Replacing the USB Board Replacing the Finger Print Reader Replacing the Upper Cover Page Replacing the LCD Module Chapter 111 AC Power Cable LCD Power Cable 112 Chapter Replacing the Keyboard Replacing the Speaker Module Replacing the Power Board Replacing the Switch Cover Turn the computer over and replace the ten screws as shown Replacing the ODD Module Replacing the Second Hard Disk Drive ModulePlace the HDD in the HDD carrier Replacing the Main Hard Disk Drive Module Replace the HDD connector Place the HDD in the HDD carrier Chapter 119 Replacing the Wlan Module Replacing the VGA Module Replacing the TV Tuner Module Replacing the Lower Covers Replacing the Dimm ModulesCover Chapter 121 Replacing the ExpressCard and SD Card Dummy Trays Symptoms Verified Go To Common Problems Computer Shutsdown Intermittently Power On Issue No Post or Video No Display Issue Abnormal Video Display Random Loss of Bios Settings Built-In Keyboard Failure LCD Failure Internal Speaker Failure Touchpad Failure Sound Problems Internal Microphone Failure Select Set up microphone Select Repair your computer HDD Not Operating CorrectlySelect Startup Repair Discs Do Not Play Drive Not Detected USB Failure Rightside Other Failures External Mouse Failure Undetermined Problems Intermittent ProblemsDimm Post Codes Tables Post Code Function Phase ComponentChipset Post Codes PEI 0x43 Enable sense amps. Reset read/write DQS pointers 0x42 Post receive enable initialization0x37 Do ZQ calibration for DDR3 0x40 Perform steps required after Jedec init Core Post Code Table Function Phase Component CodeDXE CEI / SEC Biospsm Biospsm DXEDXE TCG LBT 0xD3 Setup E820h and WAD memory map 0x22 Reset the keyboard0x52 Verify keyboard reset 0x54 Initialize keystroke clicker if enabled in Setup 0xC6 Initial and install console for UCR 0xC4 Install the IRQ vectors Sever Hotkey0x5A Display prompt Press F2 to enter Setup 0x5B Disable CPU cache Bios Pico Bios Core 0xA0 Setup time tick for current date/time Core 0x9E Enable hardware interruptsCore 0xC2 Write PEM errors Core 0xBA Initialize the Smbios header and sub-structures Sdxe 0XDF Chapter 147 Top View USB I/O Bottom View Clearing Password Check Clearing Password Check and Bios Recovery Bios Recovery Boot Block Bios Recovery by Crisis Disk FRU Field Replaceable Unit List Main Module Aspire 6930/6930G Exploded DiagramsTBD Base Cover 42.ASR07.002 ExpressCard 42.ASR07.003 Dummy LCD Module Category Description Acer Part No Adapter Aspire 6930/6930G FRU ListBoard Category Description Acer Part No Case/Cover/Bracket AssemblyCable Multi Drive Combo Drive Optical BracketBlue RAY Combo Module Blue RAY Combo Tray 2X Sony BC-5500S-AR BS Sata LF F/WLV010J HDD ConnectorHDD Bracket Assy 33.ASR07.002 Keyboard 6M.ASR07.003 LCD Module 16 IN. Wxga W/CCD Wlan UMAInverter Board LCD Cable LCD Bezel 16 IN. for CCD LCD Cover Assy IMR W/BACKLIGHT MIC AntennaLCD HINGE- R 16 LCD HINGE- L 16 IN. for UMA Memory MainboardHeatsink Category Description Acer Part No Miscellaneous Screw List Aspire 6930/6930G Series Appendix aAppendix a 164 China Appendix a Emea Appendix a 166 Eastern Appendix a 168 Appendix a Appendix a 170 Appendix a Appendix a 172 Appendix a Appendix a 174 Appendix a Appendix a 176 Appendix a Appendix a 178 USA Appendix a 180 China Appendix a 182 USA HDD Appendix a 184 N16WXGAG8 UMA SO2GBII6 Appendix a 186 SO2GBII6 SO1GBII6 Appendix a 188 N16WUXGAG8 9PGE2HM Appendix a 190 N16WXGAG8 9PGSHM Appendix a 192 N250GB 583G25Mn 4KS 193 Appendix a 194 N320GB 734G64Mn 4KS AS6930G Appendix a 196 N250GB 733G25Mn 4KS 197 Appendix a 198 ODD Appendix a 200 NBDCB2XS Appendix a 202 733G25Mi AS6930G Appendix a 204 842G25Bn AS6930G Appendix a 206 843G32Mn AS6930G Appendix a 208 733G32Mi AS6930G Appendix a 210 954G50B AS6930G Appendix a 212 843G25Mn AS6930G Appendix a 214 Appendix B Test Compatible Components Microsoft Windows Vista Environment Test Battery TestVendor Type Description Adapter CPU Test Hgst SG Sata LF F/WC40C Vendor Type DescriptionSeagate Second HDD Test ODD Test Memory TestVGA Test Northbridge Chipset Test Bluetooth Test WiFi Antenna TestVendor Type Description Southbridge Chipset Test Keyboard Test Vendor Type Description Wlan Test Peripheral TestsTest Category Model Sony Trinitron 14\VPL-CX5 Ferguson DV3QSMCLCD TV Acer AT4220 area with 1920*1200 Nazar GPC-V70 SclarHR8-U2M MS/MS-PRO/DUO MP5125A DVD+RW/+R Clearlight 2.5 Hard Drive Enclosure 40GQSMC Unique UA351-CB USB2.0/1394 HDDSpdif Port Reprecator Docking Cable Docking Test Appendix B 223 224 Appendix C Online Support Information 226 227 Index 228