Online Support Information, Appendix C | Aspire Digital 6930G

Appendix C

Online Support Information

This section describes online technical support services available to help you repair your Acer Systems.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including:

•Service guides for all models

•User's manuals

•Training materials

•Bios updates

•Software utilities

•Spare parts lists

•TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material.

Also contained on this website are:

•Detailed information on Acer's International Traveler's Warranty (ITW)

•Returned material authorization procedures

•An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.

Appendix C

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Aspire Digital 6930G, MB.ASR06.001 manual Online Support Information, Appendix C

Contents

Aspire 6930/6930G Series Service Guide Revision History III Copyright Following conventions are used in this manual Gives precautionary measures toProblems Procedures Preface Page Table of Contents Viii Troubleshooting 123 Microsoft Windows Vista Environment Test Aspire 6930/6930G SeriesPeripheral Tests Table of Contents Genuine Windows Vista FeaturesBelow is a brief summary of the computer’s many feature Chapter Storage subsystem 105/106-key keyboard Touchpad pointing device Energy Star Penryn System Block Diagram Front View Your Acer Notebook tourIcon Description VOL + Volume Up Increase system volume/decrease systemVolume Down Closed Front View Hdmi Left View Rear View Right View Bottom View Wlan IndicatorsEasy-Launch Buttons Icon Function Description Function Left Button Right Button Main touchpad Touchpad Basics with fingerprint reader Lock Keys and embedded numeric keypad Using the Keyboard Key Description Windows Keys Hotkey Icon Function Description Hot Keys Special Key Euro symbol Acer GridVista dual-display compatible Using the System UtilitiesPage Processor Specification Hardware Specifications and ConfigurationsNorthbridge Specification Specifications Southbridge SpecificationSystem Board major Chips PIN Soic System Clock SpecificationCrystal and Oscillator Specification W25X16AVSSIG Memory Combinations Slot Total Memory System Memory Specifications0MB Super-Multi Combo Module Specification Hard Disk Drive Interface Specification 2MB DVD-ROMDVD-RW DVD+RW CD-DA CD-ROM CD-ROM/XA DMA Combo Drive Module SpecificationData Transfer Modes PIO mode Thermal Control Specification LCD Specification MXM Video Memory Specification VGA Subsystem Specification LQFP48 Keyboard SpecificationMedia Card Reader Specification Audio Interface Specification LAN Bluetooth Specification Finger Print Reader Specification MDC Module Specification Antenna X3 or BatterySubwoofer Specification USB Interface Specification System Power Management Specification Chapter Navigating the Bios Utility Bios Setup Utility Parameter Description InformationIDE1 Model Name Parameter Description Format/Option Main Clear or Set DisabledSecurity Parameter Description Option Setting a Password Changing a Password IDE HDD ST9320320AS Boot Table below describes the parameters in this screen Exit USB HDD ABC Bios Flash Utility Chapter This section provide you with removing HDD/BIOS method Remove HDD/BIOS UtilityRemove HDD Password Remove Bios Password Key in biospw 14452 Chapter Chapter Disassembly Requirements Machine Disassembly and Replacement Main Screw List Quantity Part Number Pre-disassembly InstructionsDisassembly Process General Information Nylok Iron External Module Disassembly ProcessExternal Modules Disassembly Flowchart Screw List Step Quantity Removing the Battery Pack Removing the SD dummy card Removing the ExpressCard dummy card HDD2 Removing the Lower Covers Removing the Dimm Modules Step Size Quantity Screw Type VGA Module Removing the VGA ModuleGrasp the VGA module and pull to remove Chapter Step Size Quantity Screw Type TV Tuner Module Removing the TV Tuner Module Removing the Wlan Module Remove the Wlan module as shown Remove the two securing screws Step Size Quantity Screw Type HDD Carrier M3*0.5+3.5I Removing the Main Hard Disk Drive Module Chapter Step Size Quantity Screw Type Removing the Optical Disk Drive ModuleODD Module M2.5*6.5-I ODD Bracket M2.0*3.0-I Bkag HDD2 Carrier M2.0*3.0-I Bkag Removing the Secondary Hard Disk Drive Module Lift the HDD carrier to remove Step Size Quantity Screw Type HDD2 Carrier M3*0.5+3.5I Main Unit Disassembly Flowchart Main Unit Disassembly Process Switch Cover M2.5*6.5-I Removing the Switch Cover Removing the Power Board Hold the module by the sides and lift to remove Power Board M2.0*3.0-I Bkag Removing the Keyboard Removing the Speaker Module Removing the Antenna Cables Chapter LCD Module M2.5*5-I Removing the LCD ModuleBninylok Carefully remove the LCD module from the chassis Removing the Upper Base Unlock the connector and disconnect C as shown Chapter Upper Cover M2.5*6.5-I Remove the ten securing screws on the top panelGrasp the upper base by the sides and gently lift to remove Finger Print M2.0*3.0-I-NI-NYLOK Reader Chapter Removing the Finger Print Reader USB Board M2.0*3.0-I Bkag Removing the USB Board Hold the USB board by the edges and pull up to remove Removing the Modem Module Lift the module and remove from the lower cover as shown Removing the Bluetooth ModulePage Removing the Mainboard Ninylok Mainboard M2.5*4.0-I CPU Thermal M2.5*4.0-I Module Removing the Thermal Module Removing the CPU LCD Panel M2.5*2.5-I 86.T25V7.010 LCD Module Disassembly ProcessLCD Module Disassembly Flowchart LCD Bezel M2.5*6.5-I 86.ARE07.001 LCD Bezel M2.5*6.5-I Removing the LCD Bezel Chapter Disconnect the Mic cable and remove the LCD bezel Chapter Removing the Inverter Board Removing the Camera Module LCD Panel M2.5*2.5-I Removing the LCD Panel Removing the LCD Brackets and FPC Cable LCD Brackets M2.0*3.0-I Bkag Replacing the LCD Panel LCD Module Reassembly Procedure Chapter Page Connect the right Inverter board cable as shown Replacing the LCD Bezel 100 Chapter Replacing the CPU Main Module Reassembly ProcedureReplacing the Thermal Module Connect fan cable to the mainboard as shown Replacing the Mainboard 104 Chapter Replacing the Modem Module Replacing the Bluetooth BoardReplace the two securing screws Chapter 105 Connect the modem cable as shown Replacing the USB Board Replacing the Finger Print Reader Replacing the Upper Cover Page Replacing the LCD Module Chapter 111 AC Power Cable LCD Power Cable 112 Chapter Replacing the Keyboard Replacing the Speaker Module Replacing the Power Board Replacing the Switch Cover Turn the computer over and replace the ten screws as shown Replacing the ODD Module Replacing the Second Hard Disk Drive ModulePlace the HDD in the HDD carrier Replacing the Main Hard Disk Drive Module Replace the HDD connector Place the HDD in the HDD carrier Chapter 119 Replacing the Wlan Module Replacing the VGA Module Replacing the TV Tuner Module Replacing the Lower Covers Replacing the Dimm ModulesCover Chapter 121 Replacing the ExpressCard and SD Card Dummy Trays Symptoms Verified Go To Common Problems Computer Shutsdown Intermittently Power On Issue No Post or Video No Display Issue Abnormal Video Display Random Loss of Bios Settings Built-In Keyboard Failure LCD Failure Internal Speaker Failure Touchpad Failure Sound Problems Internal Microphone Failure Select Set up microphone Select Repair your computer HDD Not Operating CorrectlySelect Startup Repair Discs Do Not Play Drive Not Detected USB Failure Rightside Other Failures External Mouse Failure Undetermined Problems Intermittent ProblemsDimm PEI Post Code Function Phase ComponentPost Codes Tables Chipset Post Codes 0x40 Perform steps required after Jedec init 0x42 Post receive enable initialization0x43 Enable sense amps. Reset read/write DQS pointers 0x37 Do ZQ calibration for DDR3 CEI / SEC Function Phase Component CodeCore Post Code Table DXE Biospsm Biospsm DXEDXE TCG LBT 0x54 Initialize keystroke clicker if enabled in Setup 0x22 Reset the keyboard0xD3 Setup E820h and WAD memory map 0x52 Verify keyboard reset 0x5B Disable CPU cache 0xC4 Install the IRQ vectors Sever Hotkey0xC6 Initial and install console for UCR 0x5A Display prompt Press F2 to enter Setup Bios Pico Bios Core 0xBA Initialize the Smbios header and sub-structures Core 0x9E Enable hardware interruptsCore 0xA0 Setup time tick for current date/time Core 0xC2 Write PEM errors Sdxe 0XDF Chapter 147 Top View USB I/O Bottom View Clearing Password Check Clearing Password Check and Bios Recovery Bios Recovery Boot Block Bios Recovery by Crisis Disk FRU Field Replaceable Unit List Base Cover 42.ASR07.002 ExpressCard 42.ASR07.003 Dummy Aspire 6930/6930G Exploded DiagramsMain Module TBD LCD Module Category Description Acer Part No Adapter Aspire 6930/6930G FRU ListBoard Category Description Acer Part No Case/Cover/Bracket AssemblyCable Multi Drive Blue RAY Combo Tray 2X Sony BC-5500S-AR Optical BracketCombo Drive Blue RAY Combo Module 33.ASR07.002 HDD ConnectorBS Sata LF F/WLV010J HDD Bracket Assy Keyboard LCD Cable LCD Module 16 IN. Wxga W/CCD Wlan UMA6M.ASR07.003 Inverter Board LCD HINGE- L 16 IN. for UMA LCD Cover Assy IMR W/BACKLIGHT MIC AntennaLCD Bezel 16 IN. for CCD LCD HINGE- R 16 Memory MainboardHeatsink Category Description Acer Part No Miscellaneous Screw List Aspire 6930/6930G Series Appendix aAppendix a 164 China Appendix a Emea Appendix a 166 Eastern Appendix a 168 Appendix a Appendix a 170 Appendix a Appendix a 172 Appendix a Appendix a 174 Appendix a Appendix a 176 Appendix a Appendix a 178 USA Appendix a 180 China Appendix a 182 USA HDD Appendix a 184 N16WXGAG8 UMA SO2GBII6 Appendix a 186 SO2GBII6 SO1GBII6 Appendix a 188 N16WUXGAG8 9PGE2HM Appendix a 190 N16WXGAG8 9PGSHM Appendix a 192 N250GB 583G25Mn 4KS 193 Appendix a 194 N320GB 734G64Mn 4KS AS6930G Appendix a 196 N250GB 733G25Mn 4KS 197 Appendix a 198 ODD Appendix a 200 NBDCB2XS Appendix a 202 733G25Mi AS6930G Appendix a 204 842G25Bn AS6930G Appendix a 206 843G32Mn AS6930G Appendix a 208 733G32Mi AS6930G Appendix a 210 954G50B AS6930G Appendix a 212 843G25Mn AS6930G Appendix a 214 Appendix B Test Compatible Components CPU Test Battery TestMicrosoft Windows Vista Environment Test Vendor Type Description Adapter Second HDD Test Vendor Type DescriptionHgst SG Sata LF F/WC40C Seagate Northbridge Chipset Test Memory TestODD Test VGA Test Keyboard Test WiFi Antenna TestBluetooth Test Vendor Type Description Southbridge Chipset Test Vendor Type Description Wlan Test Peripheral TestsTest Category Model Acer AT4220 area with 1920*1200 Ferguson DV3QSMCSony Trinitron 14\VPL-CX5 LCD TV MP5125A DVD+RW/+R SclarNazar GPC-V70 HR8-U2M MS/MS-PRO/DUO Port Reprecator Docking Cable Docking Test Appendix B 223 Unique UA351-CB USB2.0/1394 HDDClearlight 2.5 Hard Drive Enclosure 40GQSMC Spdif 224 Appendix C Online Support Information 226 227 Index 228