The person to whom the call is transferred hears a distinctive
2.With voice announcement. To let the person to whom the call is being transferred know who’s calling.
To announce a transferred call,
•touch Transfer
•touch Intercom
•touch the Intercom Auto Dial button (or dial the intercom number)
•make the announcement
•hang up.
The person to whom the call is transferred will hear the announcement and will be connected to the outside call simply by lifting the handset.
3.With Hold and intercom consultation. This method allows the attendant to discuss the call with the person to whom it is being transferred.
For instance, someone may want to get a certain file out of the file cabinet before taking the call. For that matter, the person may not want to take the call at all, or may want the attendant to advise the caller of something specific. If, for whatever reason, the call must be discussed before it is passed on, use this method:
•touch Hold
•touch Intercom
•touch the Intercom Auto Dial button (or dial the Intercom number)
•discuss the call with the person
•tell the person what line to pick up.
NOTE: If the person receiving the call doesn’t have a button for that line, tell the person to hangup and then transfer the call to yourself by touching the line button for the held call and then using the direct transfer procedure described above.
If there’s a second call ringing after you have transferred a call by methods 1,2,
INTERCOM AUTO DIAL
You can increase the efficiency of the Transfer feature with Intercom Auto Dial buttons that allow an attendant to use the button instead of dialing the intercom number. There should be one Intercom Auto Dial button for each person on the MERLIN system. The green light next to the button tells if that person is busy on the
SEND MESSAGE
The attendant can turn on the Message light at phones in the MERLIN system to let people know they have a message waiting.
To do it, touch Send Message and touch the Intercom Auto Dial button for the phone of the person the message is for. A red light turns on at the attendant voice terminal next to the Intercom Auto Dial button when the message light is lit at the remote voice terminal. Repeating the above procedure turns off the message light.
To take full advantage of the Send Message feature, the attendant voice terminal must be a
HEADSET
Finally, an attendant with a heavy
headset with the optional Headset Adapter rather than lifting and holding the hand-35 set throughout the day.
