IN CASE OF DIFFICULTY
29If you have difficulty operating this phone,try the suggestions below.
For Customer Service,visit our website at www.telephones.att.com or call
1 800 222–3111. Please retain your receipt as your proof of purchase.
If the phone doesn’t work at all,check these items first:• Make sure the AC adapter is plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• Make sure the base antenna is fully upright.
• Make sure the battery pack is installed correctly.
• If the handset does not beep when you press Lor l,the
battery might need charging.
• If you have dial pulse (rotary) service on your phone line,make sure
the dial mode switch is set to PULSE (see INSTALLATION).
If the above suggestions don’t solve the problem,try re-initializingthe handset and base:1Disconnect the power to the base.
2Remove the handset battery pack.
3Wait a few minutes.
4Connect the power to the base.
5Insert the handset battery pack.
6Put the handset in the base to re-initialize.
If you hear a two-beep signal when you try to use the handset:•The handset battery pack might need recharging or replacement.
• You might be out of range. Move closer to the base and try again.
• If moving closer to the base doesn’t help,try following the directions
above for re-initializing the handset and base.
If the handset does not ring when you receive a call:• Make sure the handset ringer is on.
• Make sure the telephone line cord is connected firmly to the base and
the telephone jack.
• Make sure the AC adapter is plugged firmly into an outlet not
controlled by a wall switch.
• You might be too far from the base;move closer.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.