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| TROUBLESHOOTING PAGE 21 | ||
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| Problem: | Possible Cause: | Don't Call for Service | |
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| Until You: |
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| Pilot Will Not Light | A gas shut off valve is turned off | Check all gas shut off valves | |
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| The valve control knob isn't turned to "PILOT" | See "Starting the Pilot Light" Step C | |
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| The valve control knob isn't pushed in | See "Starting the Pilot Light" Step C | |
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| The igniter wasn't pressed repeatedly | See "Starting the Pilot Light" Step C |
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| Main Burners Will Not | The pilot light has gone out | See "Starting the Pilot Light" | |
| Start | The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | |
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| The remote control is not working correctly | See the remote control instructions | |
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| The thermostat is disconnected or set too low | See "Thermostat Operation" | |
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| Propane tank is empty (if applicable) | Check the propane tank |
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| Remote Control Does | The pilot light has gone out | See "Starting the Pilot Light" | |
| Not Work | The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | |
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| The remote is too far away from the heater | Use the remote closer to the heater | |
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| The remote control receiver is turned "Off" or "On" | See the remote control instructions | |
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| One of the two remote control batteries is dead | See the remote control instructions |
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| Thermostat Does Not | The pilot light has gone out | See "Starting the Pilot Light" | |
| Work | The ON/OFF switch is turned to "OFF" | Turn the ON/OFF switch to "ON" | |
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| The thermostat is set too low | See "Thermostat Operation" |
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| Blower Will Not | The heater is unplugged | Plug the heater in. | |
| Distribute Heat | The heater is not up to temperature | See "Operating Your Heater" |
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| Pilot Goes Out Once A | The gas supply has been shut off | Keep the gas supply turned on | |
| Month Or More | The vent is experiencing a cold air blockage or a negative | This is a necessary safety feature that | |
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| pressure situation exists in the home | disables the heater if a down draft occurs. | |
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| If this problem is persistent the vent may | |
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| need to be improved or changes may need | |
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| to be done to remove the negative | |
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| pressure inside the home - see your dealer | |
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| for details | |
Flame (and Pilot) Goes
Out 10 to 25
Minutes After
Starting
The vent is experiencing a cold air blockage or a negative pressure situation exists in the home
This is a necessary safety feature. First try restarting the heater. If it works correctly, a cold air blockage occurred and the vent just needed to be heated sufficiently. If this problem is persistent the vent may need to be improved or changes may need to be done to remove the negative pressure inside the home - see your dealer for details
Flames Are Too Blue | The heater has just been started | Normal - see "Operating Your Heater" |
| Improper air shutter adjustment | Adjust Air Shutter - contact your dealer |
Flames Are Orange | Something may be placed against the heater | See "How this Heater Works" |
With Dirty Smoke | Improper air shutter adjustment | Adjust Air Shutter - contact your dealer |
Flames Are Too Short | The flame height may be turned too low | Turn the flame height to "HI" - |
(Under 6") |
| See "Operating Your Heater" |
| Something may be placed against the heater | See "How this Heater Works" |
Thin Layer of Soot | The logs are placed incorrectly | See "Installing the Logs and Embers" |
Covers the Glass | Improper air shutter adjustment | Adjust Air Shutter - contact your dealer |
