Call Handling: Redial

2.8 Mute

During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speaker phone. However, it can be used to hold an off-line conversation at any time during a call.

To prevent the other person on the line from hearing you:

1.Press MUTE. The indicator next to the Mute button lights when Mute is active.

2.To reinstate two-way conversation, press MUTE again.

2.9 Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short ring and the flashing symbol will appear next to the Call Appearance key.

To put an existing call on hold:

1.Press HOLD.

The symbol next to the Call Appearance key changes to

If you are placing the call on hold to answer a second call,

2.Answer the second call by pressing the call appearance key with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, put that call on hold as above.

2.To retrieve a held call, press the Call Appearance button with against it. The symbol next to the call appearance key changes to .

Notes

With hold return timer (defined by your system administrator), you are reminded that you have a call on hold. The phone will give a short ring and symbol is displayed.

If the system feature AutoHold is on (consult your system administrator) then you can hold an active call () by pressing () against the second call. If AutoHold is off, then pressing () against the second call, will drop the first call.

To transfer a held call, see Transfer

20.

2410/5410 Phone

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IP Office

15-601076 Issue 06a (16 July 2009)

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Avaya 15-601076 Mute, Hold, To prevent the other person on the line from hearing you, To put an existing call on hold