Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems, and warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational problems

Fault

Probable cause

Action or comment

 

 

 

No display

The battery level is low or the

Charge the battery or contact

 

telephone is defective.

system administrator.

 

 

 

No ringing

The ringer off icon is on or ringer

Long press on the Sound off

 

volume set to silent or the

key, or increase volume, or

 

telephone is defective.

contact system administrator.

 

 

 

No change in time &

PBX dependent.

Changes in the telephone

date setting

 

appear after a maximum of 24

 

 

hours after a change in the

 

 

system or by tuning the

 

 

telephone off and on again.

 

 

 

Ring volume cannot be

If the handset parameter Disable

This is a handset Administrator

set to level 0

permanent mute is enabled by

setting. See Installation and

Or,

WinPDM or AIWS device

Administration Manual, DECT

manager, it is not possible to turn

R4.

Not possible to mute

off the sound.

 

the telephone by long

 

 

pressing the Sound off

 

 

key or Mute button.

 

 

 

 

 

Error or warning messages

Display shows

Probable cause

Action or comment

 

 

 

No access

The network is in range, but no

Switch telephone off and then

 

access rights.

switch it on again or contact

 

 

system administrator.

 

 

 

Avaya 3720 DECT Telephone - User Guide

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Avaya 3720 manual Troubleshooting, Operational problems, Error or warning messages, Fault Probable cause Action or comment