Troubleshooting, Operational problems | Avaya 3720 guide

Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems, and warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator.

If others have similar problems, there may be a system error.

Operational problems

	Fault	Probable cause	Action or comment

	No display	The battery level is low or the	Charge the battery or contact
		telephone is defective.	system administrator.

	No ringing	The ringer off icon is on or ringer	Long press on the Sound off
		volume set to silent or the	key, or increase volume, or
		telephone is defective.	contact system administrator.

	No change in time &	PBX dependent.	Changes in the telephone
	date setting		appear after a maximum of 24
			hours after a change in the
			system or by tuning the
			telephone off and on again.

	Ring volume cannot be	If the handset parameter Disable	This is a handset Administrator
	set to level 0	permanent mute is enabled by	setting. See Installation and
	Or,	WinPDM or AIWS device	Administration Manual, DECT
	Or,	manager, it is not possible to turn	R4.
	Not possible to mute	manager, it is not possible to turn	R4.
	Not possible to mute	off the sound.
	the telephone by long
	pressing the Sound off
	key or Mute button.

Error or warning messages

Display shows	Probable cause	Action or comment

No access	The network is in range, but no	Switch telephone off and then
	access rights.	switch it on again or contact
		system administrator.

Avaya 3720 DECT Telephone - User Guide

11/2010 59

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Avaya 3720 manual Troubleshooting, Operational problems, Error or warning messages, Fault Probable cause Action or comment

Contents

Avaya 3720 Dect Telephone Security Contents Dtmf Avaya 3720 Dect Telephone User Guide 10/2010 Contents Avaya 3720 Dect Telephone User Guide 10/2010 Sensitive Electronic Environment EU/EFTA only Important Safety Information Intended use Regulatory Compliance Statements EU/EFTA onlyPermission and Conformity FCC compliance statements Portables without Portables with BluetoothRegulatory Compliance Statements USA and Canada only Hearing Aid Compatibility Exposure to Radio Frequency SignalsInformation to User Modifications Frequency Range Power SupplySafety Precautions Usage Cordless Telephone BatteryEnvironmental Requirements Chemical Resistance Functions Functions and AccessoriesAccessories Introduction Avaya 3720 Dect Telephone User Guide 11/2010 Description of the cordless telephone Descriptions Avaya 3720 Dect Telephone Charging the telephone in Desktop charger ChargersDesktop Charger Telephone disconnection Rackmount ChargerTelephone charging Icons and Text in the Display Example of a display configuration in idle mode Icons Menu icons Keys and Buttons Key Capital letter Small letter Alphanumeric KeysSoft Keys Belt Clips AccessoriesIdle mode, and number input mode Text input mode Headset Leather Casing Calls Menu Tree Menu Tree Contacts Settings Call DTMF1 Basic Operation Switch the Telephone On/OffTurn the Audible Signal On/Off Lock/Unlock the Keypad in Idle mode Unlocking the telephone Lock/Unlock the TelephoneLock/Unlock the Keypad during a call Unlock keypad Decline a Call CallingIncoming Call Answer a Call Dial a Number from the Call list Outgoing CallDial a Number Pre-Dial Dial a Number directly Post-Dial Open Contacts during the Call Adjust the Volume during a CallDuring a Call Dial a Name from the Central Phonebook Select Microphone off Switch between CallsTurn the Microphone on/off during a Call Start a New Call during Conversation Select Transfer to new call Transfer a CallTransfer to new Call Starting a Conference Call Select Call back Call BackCall Waiting Loudspeaking Function Check the Voice Mail inbox Call DiversionGeneral Purpose Voice Mail Edit Number from Call list before starting a call Menu OperationCall List Call a Number from Call list Delete all entries from the Call list View the Time of a CallSave Number Delete Number from the Call list Divert Calls Call ServicesMissed calls Call Time General Purpose Call ContactAdd Contact Start a Priority Call Add from Call List Edit ContactDelete Contact Add New Contact Sound and Alert Central Phonebook Select Sound & Alerts Select Key sound Turn the Vibrator on/offSet the Key Sound Select Sound & Alerts Select Vibrating alert Set Time Format DisplayTime & Date Contrast Activate the Phone Lock Phone Lock settingsSet Local Time and Date Format Activate the Automatic Key Lock Answering behavior AnsweringChange PIN Code Answering Key Select In charger Select Call behavior Charger Actions when in CallChange the Menu Language Change Owner ID Deactivate the Charging Mode Charger Actions when not in CallRedirect Calls when placed in Charger Switch off While Charging Select Change System SystemChange System Subscribe System Priority Device infoUnsubscribe System Rename System Information Code Admin menuAdvanced Functions System Handling Software Upgrade Fault Probable cause Action or comment TroubleshootingOperational problems Error or warning messages PDM/AIWS Out of Range Accessibility and Voice QualityOperation Notice Operating Area Replace the Battery MaintenanceCharge the Battery Click-on the clip Attach the Hinge-type Clip Avaya 3720 Dect Telephone User Guide 11/2010 Avaya 3720 Dect Telephone LED Product presentation Turn loudspeaking function on/off Menu Navigate the menu Accessories Index Icon PIN code Quick Reference Guide