Troubleshooting Guidelines

Table 14: Some Error Conditions in Operation of 4600 Series IP Telephones (continued)

Condition

 

Cause/Resolution

 

 

 

The TFTP or HTTP

AND the TFTP or

CAUSE: The telephone expects lines of the

script file is ignored

HTTP server is a

script file to terminate with a <Carriage

or not used by the

LINUX or UNIX

Return> <Line Feed>. Some UNIX

telephone,

system.

applications only terminate lines with <Line

 

 

Feed>. Editing the script file with a

 

 

UNIX-based editor can strip <Carriage

 

 

Return>s from the file. Doing so causes the

 

 

entire file to be treated as a comment, and thus

 

 

be ignored.

 

 

RESOLUTION: Edit the script file with a

 

 

Windows®-based editor, or another editor that

 

 

does not strip out the <Carriage Return>.

 

 

CAUSE: UNIX and LINUX systems use

 

 

case-sensitive addressing and file labels.

 

 

RESOLUTION: Verify the file names and path

 

 

in the script file are accurately specified.

 

AND telephone

CAUSE: The 46xxupgrade.scr file was edited

 

administration recently

incorrectly, renamed, etc.

 

changed.

RESOLUTION: Download a clean copy of the

 

 

46xxupgrade.scr file from the Avaya support

 

 

Web site, and do not edit or rename it.

 

 

Customize or change only the 46xxsettings

 

 

file, as discussed in Chapter 4: Server

 

 

Administration.

Telephone power is interrupted while the telephone is saving the application file and the TFTP or HTTP application stops responding.

CAUSE: The TFTP or HTTP server stops responding if power is interrupted while a telephone is saving the application file.

RESOLUTION: Restart the TFTP or HTTP server, as applicable.

The DHCP server indicates the 4600 Series IP Telephone reports itself as a Token Ring device, and refuses to provide the telephone an address.

Telephone does not register with Avaya Communication Manager.

CAUSE: Early versions of the 4600 Series IP Telephones erroneously report being a Token Ring device. With most DHCP servers, this does not matter. Some LINUX servers, however, refuse to issue addresses to Ethernet devices reporting to be Token Ring devices. RESOLUTION: Administer the DHCP server to delete all MAC and IP addresses associated with Lucent Technologies or Avaya, or allow the associated DHCP leases to expire.

CAUSE: Use of IP telephone firmware R2.3 and greater requires TN799C V3 or greater. RESOLUTION: Upgrade TN boards to TN799C V3 or greater.

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Avaya 4600 manual Return Line Feed . Some Unix
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4600 specifications

The Avaya 4600 series is a line of IP telephones designed for enterprise communication. Known for its robust features and reliability, the 4600 series has been widely adopted in various business environments, from small companies to large corporations.

One of the standout features of the Avaya 4600 series is its support for Voice over Internet Protocol (VoIP). This enables businesses to make voice calls over the internet, which can significantly reduce telecommunications costs. The integration of VoIP technology also allows for seamless communication across different locations, making it ideal for businesses with multiple branches or remote employees.

The design of the Avaya 4600 series phones is user-friendly, featuring a clear display and an intuitive interface. Users can easily navigate through various options, making calls, accessing voicemail, and managing contacts a straightforward task. Many models in the series include customizable soft keys, which allow individuals to tailor the phone's functions to their specific needs. This flexibility is crucial in environments where employees need to quickly adjust their communications settings.

Another key characteristic is the high-quality audio. The Avaya 4600 series incorporates advanced audio technologies that ensure clear and crisp sound quality during calls. This is essential for effective communication, particularly in large meetings or conference calls where clarity is vital.

The Avaya 4600 series also supports various network protocols, including Session Initiation Protocol (SIP), providing compatibility with a wide range of network infrastructures and allowing organizations to choose the system that best fits their needs. This versatility makes the 4600 series an appealing choice for businesses looking to future-proof their communication systems.

Security is a major consideration in any enterprise communication solution, and Avaya has incorporated features in the 4600 series to protect against unauthorized access and cyber threats. Encryption protocols help safeguard call data, ensuring that sensitive business information remains secure.

In terms of deployment, the Avaya 4600 series can be easily integrated into existing networks, as well as managed remotely, which simplifies the installation and maintenance process. This feature is particularly beneficial for large enterprises that require scalability across multiple locations.

Overall, the Avaya 4600 series combines advanced technology, user-friendly design, and comprehensive security measures to provide a reliable and effective communication solution for businesses. As enterprises continue to adapt to a rapidly changing communication landscape, the Avaya 4600 series remains a strong contender for organizations seeking to enhance their telecommunications infrastructure.
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