Avaya 4600 manual Error Messages, Aaa.bbb.ccc.ddd

Troubleshooting Guidelines

Error Messages

The 4600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which outside the United States might issue messages in the local language.

Note:

Because the 4601 IP Telephone does not have a display, it is limited in its ability to provide visual feedback and error messages. Nonetheless, some feedback is available and presented as applicable. For more information, see

Table 18: Possible Error Messages During 4601 IP Telephone Installation or

Operation on page 148.

Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP Telephones

Error Message	Cause/Resolution
During Installation
Bad Router	CAUSE: The telephone cannot find a router based on the
	information in the DHCP file for GIPADD.
	RESOLUTION: Change administration on DHCP, as
	indicated in DHCP in Chapter 4: Server Administration.
Checksum error	CAUSE: Downloaded application file was not downloaded
	or saved correctly.
	RESOLUTION: The telephone automatically resets and
	attempts to re-initialize.
DHCP: CONFLICT	CAUSE: At least one of the IP address offered by the
* to program	DHCP server conflicts with another address.
	RESOLUTION: Review DHCP server administration to
	identify duplicate IP address(es).
Discover aaa.bbb.ccc.ddd	CAUSE: The 46xx telephone is attempting to discover
	(and register with) the Gatekeeper at IP address
	aaa.bbb.ccc.ddd.
	RESOLUTION: If this message appears for more than a
	few seconds, especially if the IP address keeps changing,
	the telephone is unable to contact the Gatekeeper. Verify
	network connectivity between the telephone and the
	Gatekeeper, or revise the Gatekeeper addresses in the
	DHCP/script files to point to different Gatekeepers. See
	Administering 4600 Series IP Telephones on Avaya Media
	Servers (H.323 Only), DHCP, TFTP (H.323 Only), and
	HTTP.
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142 4600 Series IP Telephone LAN Administrator Guide