Basic Troubleshooting
Echo, noise or static when using a headset; handset operation works properly
Phone does not ring
Speakerphone does not operate
A feature does not work as indicated in the User Guide
All other IP Phone problems
Check the headset connection.
If the connection is secure, verify that you are using an approved headset, base unit and/or adapter, as described in the list of approved Avaya Communication compatible Headsets in Chapter 8 of this guide.
If you have a 4612 or 4624 IP Telephone, use the Menu to access the RngOf (Ringer Off) feature; if a carat (downward triangle) appears above that feature, your phone is set to not ring. To correct, press the softkey below RngOf; when the carat does not display, your ringer is active.
If "Ringer Off" is programmed on a Line/Feature button, that button’s indicator light will appear as steady green; reactivate the ringer by pressing that Line/Feature button again.
Set your ringer volume to a higher level using the Up/Down Volume keys.
From another phone, place a call to your extension to test the above suggested solutions.
Ask your System Administrator if your Speakerphone has been disabled.
Verify the procedure and retry. For certain features, you must lift the handset first or place the phone
See your Telephone System Administrator if the above action does not produce the desired result; your telephone system may have been specially programmed for certain features applicable only to your installation.
Contact your Telephone System Administrator.
Issue 1 July 2001
