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Avaya 8400B Plus Issue 2 November 1996 4-5, AT&D2 , Table 4-1. Troubleshooting Guidelines Continued

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Troubleshooting

Issue 2 November 1996 4-5

The PC

communications

software indicates

that the call has

been disconnected,

but the green LED is

still on.

The 8400B Plus

Data Module has

ignored the

on-to-off transition

of the DTR lead.

From command mode, type the

command

AT&D2

to set the DTR lead option to

disconnect on DTR lead transition from

on to off. Alternatively, determine and

use the command provided by the

communications software to implement

this change.

The 8400B Plus

Data Module has

ignored the H

(hang-up)

command.

Ensure that after the escape sequence

(+++) has been entered to switch the

8400B Plus Data Module to command

mode, an adequate pause before and

after the +++ is allowed before issuing

the H command. In escaping to

command mode with the result codes

enabled, the 8400B Plus Data Module

must be given time to return OK

or0before it is ready to accept a

command.

The speakerphone

does not turn on

when a voice call is

dialed.

Incorrect option

settings. Change the Automatic Speakerphone

Activation option to Yes.

The speakerphone

turns on when a

voice call is dialed,

but dial tone and

touch-tones are not

heard.

Incorrect option

settings. Change the Immediate Speakerphone

Activation option to Yes.

Table 4-1. Troubleshooting Guidelines — Continued

Symptom Problem Solution

ENTER

Contents

Main Copyright 1996, Avaya Inc. All Rights Reserved Printed in USA Notice Your Responsibility for Your Systems Secu- rity Avaya Fraud Intervention Warranty CE Compliant 1 2 iv 3 4 Page Page About This Document Purpose Organization of This Guide viii How to Order Documentation How to Comment on This Document x Conventions Used ! Security Issues xii NETCON Data Channels PBX Security Measures xiv Lucent Technologies Fraud Intervention Related Documentation xvi Important Safety Instructions !SAVE THESE INSTRUCTIONS xviii Introduction Overview 1-2 Features Physical Description Page Page 1-6 Page Page Installation About the Terminal Device Page Selecting the Correct Installation Procedure Issue 2 November 1996 2-3 Figure 2-1. Components of the US Configuration and the International Configuration CONFIGURATIONS 2-4 What You Need Selecting the Correct Installation Procedure Issue 2 November 1996 2-5 8400B Plus Data Module Installation 2-6 8400B Plus Data Module Selecting an EIA Connector Cord Hardware Installation Connecting the 8400B Plus Data Module to the PBX Wall Jack 2-10 Connecting a Telephone Initial System Checks 2-12 Installation Options With Telephone US Companding Telephone Provides Dialing 2-14 Disable Data Metering Feature Immediate Speakerphone Activation Automatic Speakerphone Activation 2-16 Disable Busyout Feature During Local Loopback Test Changing Installation Options Page 2-18 LED Indications LED Indications Issue 2 November 1996 2-19 Table 2-2. LED Indication Summary LED Red Status of Unit Green 2-20 Table 2-2. LED Indication Summary Continued LED Description LED Red Status of Unit Green Selecting PC Communications Packages 2-22 If You Are Using a PC If You Are Using a Dedicated Terminal Configuration and Operation Operating Modes 3-2 Issuing Commands AT Command Line Prefix Command Buffer Command Line Set Up 3-4 Command Acknowledgment Repeating a Command 3-6 Sample Command Lines Configuration Parameters Parameter Storage and Retrieval 3-8 Page 3-10 Data Operation From Data Mode to Command Mode and Back Dialing a Data Call Storing a Telephone Number 3-12 Automatic Answering Remote Site Use 3-14 Reset and Configuration Recall Sample Command Lines 3-16 A Sample On-Line Session Starting the Session Possible Display Problems Disconnecting a Data Call 3-18 Voice Operations Using the 8400BPlus for Voice Dialing Dialing Instructions Dialing Delay Dialing Pause 3-20 Sample Command Line Page Page Troubleshooting How to Use This Chapter 4-2 Issue 2 November 1996 4-3 Table 4-1. Troubleshooting Guidelines Continued 4-4 Table 4-1. Troubleshooting Guidelines Continued Issue 2 November 1996 4-5 AT&D2 Table 4-1. Troubleshooting Guidelines Continued 4-6 Issue 2 November 1996 4-7 ATDP9,555-1212 ATDP9,,555-1212 ATS8=2 Table 4-1. Troubleshooting Guidelines Continued 4-8 ATS0=1 AT&D0 Table 4-1. Troubleshooting Guidelines Continued Issue 2 November 1996 4-9 ATQ0 ATX4 ATV1 Table 4-1. Troubleshooting Guidelines Continued 4-10 ATEl AT&S0&C0 ATE0 . As you type the ATE0 Table 4-1. Troubleshooting Guidelines Continued A AT Command Set A-2 Page A-4 Page A-6 Page A-8 Page A-10 Page A-12 Page A-14 Page A-16 Page A-18 Page A-20 Page A-22 Page A-24 Page A-26 Page A-28 Page A-30 Page Page B Dial Modifiers B-2 Page B-4 Page B-6 Page Page C S-Registers C-2 Page C-4 Page C-6 Page C-8 Page C-10 Page C-12 Page C-14 Page C-16 Page C-18 Page C-20 Page C-22 Page C-24 Page Page Page C-28 Page C-30 Page C-32 Page C-34 D Isolating Problems Using Loopback Data Tests Data Loopback Test D-2 Performing a Data Loopback Test Local Loopback Test D-4 Performing a Local Loopback Test Local Loopback Test with Self-Test Performing a Local Loopback Test with Self-Test D-6 Remote Loopback Test Performing a Remote Loopback Test D-8 Remote Loopback Test with Self-Test Performing a Remote Loopback Test with Self-Test D-10 Loop-Around Data Test Arrangement Page D-12 Setting Up a Loop-Around Data Test Arrangement Page D-14 Using the Loop-Around Data Test Arrangement Page Page E Quick-Reference Summaries E-2 Page Page Page E-6 Page E-8 Page E-10 Page E-12 Page E-14 Page E-16 Glossary Issue 2 November 1996 GL-1 GL A C D Issue 2 November 1996 GL-3 Glossary E H Page Page Page IN Index Symbols A B D E F G H I L N O P R S T V