Preparing an offsite PC for Agent Desktop
Procedure steps
Step Action
1In Windows Explorer or Internet Explorer, enter the HTTP address (URL) provided by your system administrator for Agent Desktop. The correct URL format is <Agent Desktop servername>/agentdesktop.
2Click Launch Agent Desktop.
3Click Install.
Creating a shortcut to the Agent Desktop
Create a shortcut to the Agent Desktop to quickly access the application without manually entering the URL.
Procedure steps
Step Action
1Right click on your Windows Desktop and select New>Shortcut.
2In the Type the location of the item field, paste or type the HTTP address (URL) provided by your system administrator for AAAD.
3Click Next.
4Enter a name for the shortcut in the Type a name for this shortcut field.
5Click Finish.
Starting Agent Desktop
The Agent Desktop install creates a listing in the Windows Programs menu for access to the Agent Desktop. You can optionally create your own desktop icon for Agent Desktop.
Prerequisites
•Ensure that the administrator has configured your Windows User ID in Communication Control Toolkit and that you have a valid User ID, Password, and Domain for use with Agent Desktop.
•Access your corporate network through your broadband connection.
24 | 26 November 2010 |
