Avaya NN44400-120 manual Changing your status to Ready, Changing your status to Not Ready

Handling Telephony calls in Permanent Connection mode

•Making a call in Permanent Connection mode (page 32)

•Ending a call (page 32)

Changing your status to Ready

When you connect to Offsite Agent and log on to the contact center, by default your status is Not Ready. Change your status to Ready when you are available to receive contacts.

Procedure steps

Step Action

1Select Go Ready from the Agent Status list.

Offsite Agent places you in Ready status. The top bar displays a Ready status message.

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Changing your status to Not Ready

Change your status to Not Ready when you are temporarily unavailable to take calls. You cannot enter a reason code in Offsite Agent.

Procedure steps

Step Action

1Select Go Not Ready from the Agent Status list.

Offsite Agent places you in Not Ready status. The top bar displays a Not Ready status message.

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Accepting a call in Permanent Mode

If your contact center administrator has configured Forced Answer, you do not need to take any specific action to answer calls in Permanent Connection mode. Customer calls automatically connect to your telephone on the nailed-up connection. Offsite Agent plays a tone to alert you to the incoming call before it activates the speechpath. Agent Desktop automatically updates the call status.

30 NN44400-120 Offsite Agent User Guide 26 November 2010