Avaya NN44400-120 manual Setting Agent Desktop to offsite mode, Logging on to Agent Desktop

Preparing an offsite PC for Agent Desktop

Procedure steps

Step Action

1Click Windows Start, All Programs, Avaya, Agent Desktop.

OR

Double-click the AAAD icon you created on your Windows Desktop.

--End--

Setting Agent Desktop to offsite mode

Start the Agent Desktop when you are ready to connect to the contact center.

The first time you start the Agent Desktop, the application prompts you to enter whether you are working offsite or onsite.

Prerequisites

Attention: The server on which the Agent Desktop server software resides depends on the specific Contact Center configuration. It is important to get the correct server name from your Contact Center administrator.

Procedure steps

Step Action

1Click Windows Start, All Programs, Avaya, Agent Desktop. The Choose Agent Desktop Mode dialog appears.

2Select Offsite.

3Click OK.

The Offsite Agent Logon dialog appears.

--End--

Logging on to Agent Desktop

Enter your Offsite Agent access details after you start the Agent Desktop. Depending on how the contact center administrator has set up Offsite Agent, these will include some or all of the following:

•Windows user name

•Windows password

NN44400-120 Offsite Agent User Guide 26 November 2010 25