Troubleshooting Agent Desktop on Offsite Agent
Procedure steps
Step Action
1Hang up your telephone. The Offsite Agent application will immediately ring your telephone again.
2Answer your telephone and hang up.
3Repeat the previous step four more times within a
4Exit the Agent Desktop application, and restart it.
5If you cannot connect to your Agent Desktop server, contact your contact center Administrator for guidance.
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| 26 November 2010 47 |