Troubleshooting Agent Desktop on Offsite Agent

Procedure steps

Step Action

1Hang up your telephone. The Offsite Agent application will immediately ring your telephone again.

2Answer your telephone and hang up.

3Repeat the previous step four more times within a fifteen-second period to fully disconnect from Offsite Agent.

4Exit the Agent Desktop application, and restart it.

5If you cannot connect to your Agent Desktop server, contact your contact center Administrator for guidance.

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NN44400-120 Offsite Agent User Guide

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Avaya manual End NN44400-120 Offsite Agent User Guide November 2010