Axis Communications 2100 manual Problems, Possible Causes and Remedial Actions

AXIS 2100 User’s GuideTroubleshooting 51

Problems, Possible Causes and Remedial Actions

Symptoms	Possible causes	Remedial actions
The AXIS 2100 cannot be	The IP address is already used	1. Disconnect your AXIS 2100 from the network.
accessed from a browser.	by another device.	2. Run the PING utility (as described in PINGing Your IP Address, on
		page 50) and follow the appropriate recommendations.
		Note: The assigned IP number can be assumed valid if the PING
		utility returns “request timed out” - in which case you should set
		the IP address again, power on the AXIS 2100 and then try access-
		ing the unit again.
	The IP address is located on a	Run the PING utility (as described inPINGing Your IP Address, on
	different subnet.	page 50). If the utility returns “no response” or similar, the
		diagnosis is probably correct - you should then proceed as follows:
		In Windows 95/98 or Windows NT/2000, check that the IP address
		for your AXIS 2100 is on the same subnet as your workstation:
		1. Click "Start", "Settings", "Control Panel" and "Network".
		2. Specify the TCP/IP adapter and click on “Properties”. In
		Properties, click "IP Address".
		3. If your AXIS 2100 is on a different subnet than your workstation,
		you will not be able to set the IP address from this workstation.
		Please contact your network administrator.
	In Windows 95, the ARP	If the table is empty, re-install the product ensuring that the IP
	table was empty when you	address for your own PC is also used. Type arp -ato view the ARP
	tried to set the IP address.	table.
		Note: The AXIS IP Installer provides a good alternative to ARP.
	Possible problem with your	Try disabling the proxy default in your browser.
	proxy server.
	Other networking problems.	Try replacing your network cable.
		Test the network interface of the product by connecting a local
		computer to the unit, using a standard Crossover (hub-to-hub)
		Cable.
		If the above actions don’t solve the problem, the AXIS 2100 may be
		faulty. In this case, try to localize the problem by connecting the
		AXIS 2100 to the serial port of a local computer, using the supplied
		Null Modem Cable; and report your findings to your local distribu-
		tor.
	Incorrect settings.	Access the camera via the network or the null modem cable and
No access via modem con-
nection.		check the settings.
	Bad connection.	Check all cables and ensure that the phone line is working.
	Faulty modem.	Check the modem.