62AXIS 241QA/AXIS 241SA - Troubleshooting
Emergency recovery procedure
If power or the network connection to theAXIS 241QA/AXIS 241SA is lost during the upgrade, the process will fail and the unit will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial number is found on the underside label on the product casing.
1.Unix/Linux - From the command line, type the following:
arp
Windows - From a command/DOS prompt, type the following: arp
2.If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3.Open a web browser and type in the IP address for AXIS 241QA/AXIS 241SA. In the page that appears, use the Browse button to select the upgrade file to use, e.g. axis241qa.bin or axis241sa.bin. Then click the Load button to restart the upgrade process.
4.After the upgrade has completed
5.Reinstall the AXIS 241QA/AXIS 241SA.
6.Windows - If you are using a DHCP server, type the following from a command/DOS prompt:
arp
If the emergency recovery procedure does not get theAXIS 241QA/AXIS 241SA up and running again, please contact Axis support at www.axis.com/techsup/
Support
If you contact Axis support, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.
