AXIS 241QA/AXIS 241SA - Troubleshooting 63
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address |
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| Using ARP/Ping - the IP address | Restart the server and try again. Ensure also the ping length is set to 408. (See the AXIS |
| must be set within two minutes | 241QA/AXIS 241SA Installation Guide) |
| after power has been applied to |
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| the video server |
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| The video server is located on a | If the IP address intended for the AXIS 241QA/AXIS 241SA and the IP address of your computer |
| different subnet. | are located on different subnets, you will not be able to set the IP address. Contact your net- |
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| work administrator for an IP address on the same subnet as the computer you are performing |
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| the installation from. |
| The IP address is being used by | Disconnect power from the AXIS 241QA/AXIS 241SA. |
| another device | Run the Ping command (in a Command/DOS window, type ping <IP address of unit> |
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| If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP |
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| address may already be in use by another device on your network. You must obtain a new IP |
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| address and reinstall the unit. |
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| If you receive: Request timed out - this means that the IP address is available for use with your |
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| video server. In this case, check all cabling and reinstall the unit. |
The | AXIS 241QA/AXIS 241SA cannot | be accessed from a web browser |
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| Cannot log in | If the AXIS 241QA/AXIS 241SA has been configured to use HTTPS, check that the protocol in |
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| the URL used to access the unit is correct. You may need to type this in manually (i.e. http or |
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| https) in the browser’s address field. |
| The IP address has been changed | 1) Move the AXIS 241QA/AXIS 241SA to an isolated network or to one with no DHCP or BOOTP |
| by DHCP | server. Set the IP address again, using the ARP Ping command. |
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| 2) Access the unit and disable BOOTP and DHCP in the TCP/IP settings. Return the unit to the |
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| main network. The unit now has a fixed IP address that will not change. |
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| 3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the |
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| required service and then configure IP address change notification from the network settings. |
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| Return the unit to the main network. The unit will now have a dynamic IP address, but will |
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| notify you if the address changes. |
| Other networking problems | Test the network cable by connecting it to another network device, then Ping that device from |
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| your workstation. See instructions above. |
Cannot send notifications, uploads, | alarms, etc, to a destination outside the local network | |
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| Firewall protection | The video server can be configured to use a SOCKS server to reach networks on the other side |
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| of a firewall/proxy server |
Your AXIS 241QA/AXIS 241SA is accessible locally, but not externally | ||
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| Firewall protection | Check the Internet firewall with your system administrator. |
| Default routers required | Check if you need to configure the default router settings. |
| The Internet site is too heavily | Use a script on your web server to relay images from the AXIS 241QA/AXIS 241SA to the Inter- |
| loaded | net. |
The | Power indicator is not constantly | lit |
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| Faulty power supply | Verify that you are using the correct power adapter. |
The | Status indicator is flashing red and the server is inaccessible | |
A firmware upgrade has been interrupted or the firmware has been damaged in some other way.
A rescue firmware is running in the product. First, set the IP address using AXIS IP utility or ARP and Ping, (See the AXIS 241QA/AXIS 241SA Installation Guide). Then, using a web browser, access the unit and download the latest firmware to the product, see Upgrading the firmware, on page 61.
