TROUBLESHOOTING
My connection type is “static IP address”. I cannot connect to the Internet.
•Since your connection type is “static IP address”, your ISP must assign you the IP address, subnet mask, and gateway address. Make sure that the Router’s connection type is configured as “Static IP Address” and verify your settings.
•Your ISP may bind your connection to the MAC address of your computer’s NIC. Clone your MAC address.
My connection type is “dynamic IP address”. I cannot connect to the Internet.
•Make sure your computers are correctly configured and all network cables are properly connected.
•Make sure the cable or DSL line is properly attached on your cable or DSL modem. Refer to the manual of your modem to verify that it works normally.
•Make sure the network cable between the modem and the barricade is well connected. Power off the modem; wait a few seconds and then power it on again.
•Your ISP may bind your connection to the MAC address of your computer’s NIC. Clone your MAC address.
My connection type is “PPPoE”. I cannot connect to the Internet.
•Since your connection type is PPPoE, your ISP will assign you a user name and password and sometimes a service name. Make sure the Router connection type is configured as “PPPoE” and these settings are entered properly.
•Make sure your computers are correctly configured and all network cables are properly connected.
•Make sure the coaxial cable or DSL line is properly attached on your cable or DSL modem. Refer to the manual of your modem to verify it works normally.
•Make sure the network cable between the modem and the Router is well connected. Power off the modem for a few seconds and power on it again.
•Your ISP may bind your connection to the MAC address of your computer’s NIC. Clone your MAC address.
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