Black Box ServSwitch Kernel Error, Main Program Error, Sram Error, Configuration Checksum Error

CHAPTER 3: Installation and Preconfiguration

Table 3-4 (continued). The standard diagnostic-screen messages.

Diagnostic Messages	Description
Keyboard Detected	If the diagnostics are being reported through a KVM
	port, displays the keyboard type/mode detected at that
	port’s user station.
Mouse Detected	If the diagnostics are being reported through a KVM port,
	displays the mouse type detected at that port’s user station.

3.5.2KERNEL-HALT ERROR MESSAGES

The following messages may appear in the on-screen display (or, in the case of the Kernel Error message, instead of the on-screen display) during the Matrix ServSwitch’s power-up sequence. The meanings of “Main Program,” “Static RAM,” “Configuration,” and “Communication” are spelled out in the table on the previous page; the other parts of these messages are discussed on the following pages. Before calling Tech Support, try cycling power to the Switch and see if the message goes away.

Kernel Error

Kernel is bad, load new kernel through serial port

Main Program Error
Main program		BAD Address = nnnn
Unit must be serviced
SRAM Error
Static RAM		BAD Address = nnnn
Unit halted
Refer to operation manual or call technical support
Configuration Checksum Error
First time:	Configuration		BAD Address = nnnn
	Resetting unit to factory defaults
Second time:	Configuration		BAD Address = nnnn
	Unit halted
	Refer to operation manual or call technical support

Communication Initialization Error

Communication BAD

Error reason

Unit halted

Refer to operation manual or call technical support

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