MATRIX SERVSWITCH™

You can’t seem to scan or switch to certain ports at all.

A. Are other users accessing the CPU ports you’re trying to reach in “private mode”? If so, you won’t be able to use those ports until the private-mode users release them—even if you are a private-mode user yourself. See Sections 4.6 and 5.4.

B. You can only reach CPU ports that belong to your group. If you need to access a computer that is not in your group, you’ll have to add the computer to your group (see Section 4.7) or change the group membership of your user profile (see

Section 4.6).

C. The system’s “Maximum computer” setting is too low. Set this to match the number of CPUs in your system; see Section 4.2 for how to do this through the on- screen display or Section 7.2 for how to do this through the serial port.

The Matrix ServSwitch scans or switches to empty or nonexistent ports.

The system’s “Maximum computer” setting is too high. Set this to match the number of CPUs in your system; see Section 4.2 for how to do this through the on- screen display or Section 7.2 for how to do this through the serial port.

The Matrix ServSwitch keeps displaying “Connection failed, queue is full” when you scan.

There are already two users connected to one of the ports you’re trying to scan. You will keep getting this message until someone disconnects from that port.

An IBM compatible computer’s mouse driver doesn’t load.

A. What type of mouse is the CPU looking for? If it’s an RS-232 serial mouse, see steps B and D. If it’s a PS/2 or PS/2 wheel mouse, see steps C and D. If it’s a Microsoft BallPoint mouse, see step D. At the time of this writing, the Matrix ServSwitch does not support other types of mice.

B. RS-232 serial mouse: Make sure that you’re using the right COM port, and that the mouse driver is looking for the correct port.

C. PS/2 or PS/2 wheel mouse: To recognize the mouse, the CPU must be directly connected to it, or indirectly connected to it through the Matrix ServSwitch, at boot-up time. Make sure that all cables are properly seated and that the Switch and submaster are ON, then reboot the CPU.

D. Your mouse driver might be old or incompatible with your mouse. Try the latest version of the Microsoft mouse driver.

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Black Box ServSwitch manual You can’t seem to scan or switch to certain ports at all

ServSwitch specifications

The Black Box SRX ServSwitch is an innovative KVM (Keyboard, Video, Mouse) switch that offers robust solutions for managing multiple computers from a single workstation. This device stands out in environments ranging from data centers to broadcasting studios, where efficient control over multiple systems is crucial.

One of the key features of the SRX ServSwitch is its high-resolution video support. It can handle video resolutions up to 4K at 60Hz, ensuring that users can enjoy sharp and clear visuals without lag. This level of performance is essential for professionals who rely on precise graphics for tasks such as video editing and design work.

The SRX ServSwitch employs advanced USB technology, allowing for seamless connectivity with various peripherals. It supports USB 2.0 devices, which means users can connect printers, external drives, and other devices without worrying about compatibility issues. Additionally, the switch allows for USB device sharing, enabling multiple computers to access the same peripherals efficiently.

Security is a significant concern in today’s IT environments, and the Black Box SRX ServSwitch addresses this through its advanced security features. It includes support for secure booting and end-to-end encryption, ensuring that data remains protected when switching between systems. This makes it suitable for environments that handle sensitive information, such as financial institutions or healthcare facilities.

The design of the SRX ServSwitch is another standout characteristic. With its easy-to-use interface, users can quickly switch between connected systems using hotkey commands or the push-button interface. This usability improves productivity since users can manage multiple systems without the hassle of different keyboards and mice.

Furthermore, the SRX ServSwitch is built to be scalable, allowing for the addition of more channels as needed. This flexibility means that organizations can adapt their KVM switch setup as their operational needs grow. It supports both local and remote management, offering organizations the ability to control systems from various locations seamlessly.

The build quality of the Black Box SRX ServSwitch is robust, designed to handle the rigors of continuous use in demanding environments. It is compatible with various operating systems, ensuring that users can integrate it into their existing setups without significant reconfiguration.

In summary, the Black Box SRX ServSwitch offers a comprehensive solution for KVM management, characterized by high-resolution video support, USB compatibility, security features, easy usability, scalability, and durability. It is a valuable investment for organizations seeking an efficient way to manage multiple systems centrally.