Blackberry 6720 Troubleshooting

Chapter 13

Troubleshooting

This chapter provides information on frequently asked

questions and handheld error messages.

Frequently asked questions

This section provides answers to frequently asked questions

about the Alarm, battery, Calendar, maintenance, the Home

screen, the LCD screen, messages, punctuation, and storage.

Alarm

Why is my Alarm not notifying me?

•Verify tha t the Alarm On/Off field is set to On. When the Alarm is set, a

bell icon appears on the Home screen. Refer to "Setting the Alarm" on

page 212 for more information.

•Verify tha t the Alarm item is set correc tly in your notification profile. The

Volume field in your selected notification profile should be set to Low,

Medium, High, or Escalating, instead of Mute. Refer to "Customizing

notification profiles" on page 213 for more information.

•If you turn off your handheld using the power key or the Turn Power Off

icon on the Home screen, Alarm notifications do not turn on the

handheld. Set the handheld’s Auto On/Off feature if you want your Alarm

to notify you. Refer to "Setting the Auto On/Off feature" on page 221 for

more information.

Contents

Main Page Contents Important safety information.......................................................9 Introduction................................................................................. 21 Getting to know your handheld................................................. 25 Sending and reading email and PIN messages......................... 39 Sending and reading SMS messages......................... ................71 Managing messages and phone call logs.................................. 85 Using the Address Book application........................................109 Using the Phone application....... .............................................125 Using the Browser application........................... ......................155 Using the Tasks application......................................................175 Using the Calendar application................................................181 Using the MemoPad application.............................................. 203 Using the Calculator application..............................................207 Customizing your handhelds options.....................................211 Page Page Important safety information ELECTRICAL SAFETY ACCESSORIES DRIVING For Vehicles Equipped With An Air Bag ELECTRONIC DEVICES Pacemakers Hearing Aids Other Medical Devices Posted Facilities BLASTING AREAS POTENTIALLY EXPLOSIVE ATMOSPHERES ADDITIONAL SAFETY GUIDELINES Page Important safety/compliance information for BlackBerry 6710 users EXPOSURE TO RADIO FREQUENCY SIGNALS SPECIFIC ABSORPTION RATE DATA ANTENNA CARE AIRCRAFT FCC compliance statement (USA) Industry Canada Certification Class B compliance Important safety/compliance information for BlackBerry 6720 users EXPOSURE TO RADIO FREQUENCY SIGNALS SAR INFORMATION: EXPOSURE TO RADIO- FREQUENCY ENERGY ANTENNA CARE AIRCRAFT SAFETY EU REGULATORY CONFORMANCE Page Introduction Handheld features Is this the correct guide for me? About this guide Page Page Using the keyboard and trackwheel Page Page Page Activating backlighting Navigating applications To open applications To navigate menus To scroll through options To use links Handheld icons Application icons Page Handheld status icons Handheld User Guide 35 / Network status icons Navigational icons Configuring handheld options Tips for using your handheld Page Sending email messages To send an email message To send an email message from a specific service book Sending PIN messages To send a PIN message Message status icons Setting message options To set message options To set current message options Inserting symbols To i nse rt sym bo ls To insert special characters Formatting your messages Automatic capitalization Automatic punctuation Email and number fields Number lock Using AutoText How AutoText works To add a new AutoText entry To add a new AutoText entry using a macro To perform an AutoText search To edit an AutoText entry To delete an AutoText entry Using cut, copy, and paste To cut and copy text in a message To paste text into a message Using the Find feature To use the Find feature in a sent or received message Adding attachments to messages To attach Address Book entries Sending messages to several contacts at one time To send a message to several contacts at one time Sending to one-time recipients To send a message to a one-time recipient Sending messages using links To send messages using links Customizing the auto signature To customize the auto signature Receiving delivery confirmation To receive delivery confirmation Reading email or PIN messages To read a message Received email message actions Page Page Receiving long email messages To request more of a message Managing attachments To manage Address Book attachments To forward file attachments To manage meeting request and meeting response attachments Tips for sending and reading email and PIN messages Page Page Sending an SMS message To send an SMS message Message status icons Setting SMS options Using AutoText in SMS messages To ad d a new Au toTe xt ent ry Page To use your AutoText entry in an SMS message Sending to one-time recipients To send an SMS message to a one-time recipient Sending messages using links To send messages using links Reading SMS messages To read an SMS message Received SMS messages options Removing the history from SMS messages To remove SMS message history Tips for sending and reading SMS messages Page Chapter 4 Managing messages and phone call logs Filing email messages To file an email message Searching messages and phone call logs To perform a search Page Searching in folders To recall a search To edit a search To edit a search once To delete a search To search for a sender or recipient To search email and PIN messages by subject Saving messages To save a sent or received message To remove messages from the Saved Messages screen To save an email or PIN message while you are composing it Editing messages To edit an email or PIN message To change addresses Resending messages To resend a message Marking messages as unopened To mark a message as unopened Marking messages as opened To mark a message as opened To mark all messages as opened Deleting messages and phone call logs To delete a message or phone call log To delete multiple items by date To delete email messages on your handheld and your desktop Managing phone calls on the Messages To place phone calls from the Messages application To view phone call logs on the Messages screen Tips for managing messages and phone call logs Page Setting Address Book options To set Address Book options Adding addresses To add addresses manually To add addresses from received messages and phone call logs To add addresses from links To add addresses from the Phone screen To update addresses from the Phone screen Address Book fields Page Address Book icons Adding pauses and waits To add pauses and waits Changing user-defined field names To change user-defined field names Managing Address Book entries To view Address Book entries To search Address Book entries To edit Address Book entries To delete Address Book entries Using the SIM phone book application To view the SIM phone book To add a SIM phone book entry To edit a SIM phone book entry To add SIM phone book entries to the Address Book To delete a SIM phone book entry Tips for using the Address Book application Page Chapter 6 Using the Phone application Placing phone calls To place phone calls Page Phone icons Using the Phone application Handheld User Guide 129 Answering phone calls To swap phone calls Ending phone calls Using shortcuts when you place calls To dial phone numbers quickly To alpha-dial To di al cor po rat e ex te nsi on s Setting the volume Putting phone calls on hold To put a phone call on hold Muting phone calls To mute phone calls Placing one-time phone calls To place one-time phone calls Placing phone calls using links To place phone calls using links Managing phone calls on the Phone To place calls from the Phone screen To delete items on the Phone screen Customizing Phone options Customizing call logging To customize call logging Setting call barring To enable call barring To change your call barring password To disable call barring Setting general phone options To set general phone options Customizing call forwarding To customize call forwarding profiles To enable a call forwarding profile To disable a call forwarding profile Setting smart dialing options To set smart dialing options To set corporate dialing Calling voice mail To call voice mail To edit your voice mail access number Using phone call notes To add call notes To edit call notes To forward call notes Using pauses and waits To place calls using pauses or waits Placing conference calls To set up a conference call Viewing phone status To view phone status To reset call timers Placing emergency calls To place emergency calls Tips for using the Phone application Page Page To view the Browser service books Navigating web pages To open web pages using links To view next and previous web pages To view your Browser history To open web pages using web page addresses To open web pages using bookmarks Setting Browser configuration options To set Browser configuration options Setting general Browser options Page To customize general Browser options To clear the cache Using the Find feature To use the Find feature in a web page Viewing web addresses To view web page addresses To view web link addresses Using bookmarks To add bookmarks To ed it boo km ark s To de le te b oo kma rk s Using bookmark subfolders To create subfolders To set a default subfolder To add bookmarks to subfolders Saving web pages to your Messages To save web pages to your Messages screen To sa ve r eq ues ts Browser icons To open web pages that are saved on the Messages screen Closing the Browser application Tips for using the Browser application Page Page Page Setting task options To set task options Adding tasks To add tasks Tasks icons Task fields Managing tasks To view and edit tasks To change a tasks status To de le te t as ks Page Page Before you begin Setting Calendar options To set Calendar options Changing views To change Calendar views Day view Page Week vi ew Month view Navigating in the Calendar application To navigate in Day view To navigate in Agenda view To navigate in Week view To navigate in Month view To navigate to a specific date Enabling wireless calendar synchronization To enable wireless calendar synchronization Page Adding appointments To add appointments Page To add appointments quickly Appointment fields Page Managing appointments Viewing and editing appointments To view and edit appointments in Day, Agenda, or Week view To view and edit appointments in Month view Deleting appointments To delete appointments in Day, Agenda, or Week view To delete appointments in Month view Managing meeting requests To create meeting requests To respond to meeting requests To view meeting requests To edit meeting requests To delete meeting requests To c anc el m ee tin gs Tips for using the Calendar application Page Setting MemoPad options To set MemoPad options Adding memos To add memos Managing memos To view memos To edit memos Tips for using the MemoPad application To delete memos Page Performing mathematical operations To perform a calculation Performing measurement conversions To convert measurements Page Page Page Setting the Alarm To set the Alarm Alarm fields Using keyboard lock Customizing notification profiles To enable a notification profile To add a notification profile Profile fields Settings for the default profiles Loud profile Customizing your handhelds options Handheld User Guide 217 Discreet profile Quiet profile Customizing your handhelds options Handheld User Guide 219 Default profile To edit notification profiles To delete a notification profile Setting the Auto On/Off feature To set the Auto On/Off feature Auto On/Off fields Using SIM card security To enable SIM card security To disable SIM card security To change the SIM card PIN code Customizing handheld options Handheld options About Auto On/Off AutoText Date/Time Firewall Host Routing Table Localization Message Services Modules Network Owner Profiles Screen/Keyboard Security Service Book SIM Card SMS Status Page Chapter 13 Troubleshooting Frequently asked questions Alarm 234 BlackBerry Wireless Handheld Battery Why is my battery depleting quickly? What should I do if my handheld does not turn on? Calendar Home screen How do I return to the Home screen? LCD screen What can I do if my LCD screen seems faint? Maintenance Messages Page Page Handheld User Guide 239 Why can I not forward messages from my handheld? Why did I have several email messages on my handheld before I turned on the radio? Punctuation Where can I find the period (.) and other punctuation marks on the keyboard? Storage What should I do if I will not use my handheld for a short period of time? What should I do if I will not use my handheld for an extended period of time? Handheld error messages Address Book error messages Browser error messages Page Page Page Page Page Page Calendar error messages Message status field error messages Page Page Page Page Page Phone error messages Page 256 BlackBerry Wireless Handheld Tasks error messages Transmission error messages Page Page Page Page Index A Page B C Page Page D E F G H I K L M N O P Page R S Page T U V W