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Contents
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BlackBerry basics
About typing input methods
Type text using SureType technology
Type text using multi-tap
Switch typing input methods
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No application opens when I press a Convenience key
Shortcuts
BlackBerry basics shortcuts
Phone shortcuts
Camera shortcuts
Typing shortcuts
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Search shortcuts
Attachment shortcuts
Browser shortcuts
Media shortcuts
Map shortcuts
Calendar shortcuts
Phone
Phone basics
Dial using numbers or letters
Switch applications during a call
Switch calls
Make a call when the device is locked
Use a headset
Emergency calls
Volume
Voice dialing
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Improve voice recognition of numbers
Voice mail
Check your voice mail
Set a voice mail access number
Speed dial
Make a call using speed dial
Conference calls
Make a conference call
Create a phone number link for a conference call
Speak privately with a contact during a conference call
Disconnect a contact from a conference call
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
Call logs
About call logs
View call logs in a message list
Add notes to a call log
Change call log notes
Call waiting
Call waiting prerequisites
Turn on call waiting
Call forwarding
About call forwarding
Call forwarding prerequisites
Forward calls
Add a call forwarding phone number
Call blocking
About call blocking
Call blocking prerequisites
Block calls
Change the call blocking password
Fixed dialing
About fixed dialing
Fixed dialing prerequisites
Turn on fixed dialing
Add a contact to your fixed dialing list
Smart dialing
About smart dialing
Set the default country code and area code
Set options for dialing extensions
TTY support
About TTY support
TTY support prerequisites
Turn on TTY support
Phone settings
Hide your phone number from contacts when making calls
Turn on dialing from the Lock screen
Sort phone numbers or contacts on the Phone screen
Phone shortcuts
Phone troubleshooting
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Voice dialing
Set the voice dialing language
Turn off choice lists for voice commands
Set the matching sensitivity level for voice commands
Turn off voice prompts
Set playback options for voice dialing
Improve voice recognition of numbers
Voice dialing troubleshooting
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Camera
Set picture quality
Set white balance
View the number of remaining pictures
Set the amount of memory available for media files
Camera shortcuts
Camera troubleshooting
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Email messages
Email message basics
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Email message folders
Stop a message from sending
Stop storing messages sent from your device on your computer
Stop storing messages sent from your computer on your device
Email message filters
About email message filters
Create an email message filter
Create an email message filter based on a contact or subject
Email message filter options
Turn on an email message filter
Change an email message filter
Change the order of email message filters
Forward email messages to your device when no filters apply
Email message forwarding
Forward messages from a specific email message folder to your device
Stop forwarding email messages to your device
Add a signature
Set an out-of-office reply
Set the email address that you use to send messages
Delete the disclaimer from an email message
Use color to differentiate work messages from other messages
View call logs in a message list
Compose a message from a message list
Reply to or forward a message
View one type of message in a message list
Move around a message list
I cannot file email messages
I received notification of a new message, but no new messages appear in my message list
Some email message folders appear dimmed
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PIN messages
PIN message basics
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Stop a message from sending
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I cannot use a shortcut to view one type of message in a message list
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SMS text messages
SMS text message basics
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View messages in a specific folder
Cell broadcasting
About cell broadcasting
Cell broadcasting prerequisites
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Rename a cell broadcast channel
Turn off AutoText for SMS text messages
View more of the history in SMS text messages
Store SMS text messages on your SIM card
Request delivery notification for all SMS text messages
Set a wireless network type for sending SMS text messages
Set how long your service center stores SMS text messages
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MMS messages
MMS message basics
Create a slide show in an MMS message
Record and send a voice note
Set the importance level for a message
Save a message
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MMS message attachments
Request delivery or read notification for all MMS messages
View the size of an MMS message before sending it
Stop receiving MMS messages when roaming
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Block MMS messages
Compose a message from a message list
Reply to or forward a message
View one type of message in a message list
Move around a message list
I cannot attach a file to an MMS message
I cannot use a shortcut to view one type of message in a message list
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Typing
Typing input methods
About typing input methods
Type text using SureType technology
Type text using multi-tap
Typing basics
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Turn on key tones
Set the trackball sensitivity
Turn off trackball sounds
AutoText
About AutoText
Create an AutoText entry
Word list
Change a custom word list item
Delete a custom word list item
Delete all custom word list items
Stop displaying contacts in the list that appears when typing
Stop adding items to the custom word list automatically
Typing shortcuts
Typing troubleshooting
Search
About search
Search for messages
Search criteria
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Search shortcuts
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Attachments
Attachment basics
About attachments
Attachment viewing prerequisites
Open an attachment
View properties for an attachment
Set font options for an attachment
Set the amount of memory available for attachments
Download attachments automatically
Document attachments
Spreadsheet attachments
Switch worksheets
Change the size of a column
Set display options for a spreadsheet
Media attachments
View a list of pictures in a multi-page picture attachment
Switch pages in a multi-page picture attachment
Play a .wav file attachment
Presentation attachments
vCard contact attachments
Attachment shortcuts
Attachment troubleshooting
Synchronization
About synchronization
Wireless email reconciliation prerequisites
Reconcile email messages over the wireless network
Delete email messages over the wireless network
Wireless data synchronization prerequisites
Synchronize organizer data over the wireless network
About synchronization conflicts
Manage email reconciliation conflicts
Manage data synchronization conflicts
About backing up and restoring device data
Wireless data restoration prerequisites
Delete all device data
Empty the deleted items folder on your computer from your device
Synchronization troubleshooting
Browser
Browser basics
About browser configurations
BlackBerry Browser prerequisites
Visit a web page
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Links, pictures, and web page addresses
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Web page requests
Bookmarks
Change a bookmark
Forward a bookmark
Delete a bookmark
Add a bookmark folder
File a bookmark
Web feeds
View the description for a web feed title
View the full content for a web feed title
Mark a web feed title as opened or unopened
Change a web feed
File a web feed
Browser settings
Clear a browser cache
Clear browser history
Turn on JavaScript support
Set the number of times animated graphics repeat
Set the home page
Set the default browser configuration
Set the character encoding for all web pages
Receive a prompt before running a script
Receive a prompt before closing the browser
Browser security
About TLS
About WTLS
Manage browser security
TLS options
WTLS options
Add a trusted content server
Browser push
About browser push
Turn on browser push
Browser push options
Browser shortcuts
Browser troubleshooting
Applications
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Media
Media files and folders
About media files and folders
Add a media folder
Rename a media folder
Set the amount of memory available for media files
View properties for a media file or folder
Sort media files and folders
Switch media folder views
Adjust the volume
Media file management
About transferring media files
Send a media file using Bluetooth technology
Receive a media file using Bluetooth technology
Transfer a file between your media card and your computer
Videos and pictures
Pan a picture
View pictures as a slide show
Set the interval between slides in a slide show
Save a picture
Use a picture as the Home screen background
Music and ring tones
Play music
Play the next or previous song in a media folder
Pause a song
Shuffle songs in a media folder
Repeat songs in a media folder
Use a headset
Play a ring tone
Download a ring tone
Save a song or ring tone
Rename a song or ring tone
Delete a song or ring tone
Media card settings
About media cards
About media card encryption
Encrypt the files on a media card
View the amount of available memory on a media card
Media shortcuts
Pause a video
Media troubleshooting
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Maps
Map basics
Forward a map
Track your movement on a map
Keep backlighting on when tracking your movement on a map
View north at the top of a map
View status information at the top of a map
Location bookmarks
Map shortcuts
Map troubleshooting
Contacts
Contact basics
Add a contact
Add a contact from a message, call log, or web page
Name a custom address book field
Delete a contact
About pauses and waits
Add a pause or a wait to a phone number
About custom ring tones
Assign a ring tone to a contact
Mailing lists
About mailing lists
Create a mailing list
Change a mailing list
View a mailing list
Caller ID
Add a caller ID picture for a contact
Change the caller ID picture for a contact
Delete the caller ID picture for a contact
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Address lookup
Search for contacts in your organization's address book
Manage address lookup results
SIM card phone book
About the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Change a SIM card contact
Delete a SIM card contact
Contact list settings
Set display options for contacts
Prevent duplicate names in your address book
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Calendar
Calendar basics
About the calendar
Switch calendar views
Move around the calendar
Meetings
Calendar settings
Set the start and end time for days
Set a snooze time for reminders
View tasks in the calendar
Set the first day of the week
Hide free time in Agenda view
Calendar shortcuts
Schedule an appointment quickly in Day view
Schedule an appointment
Move around the calendar
Calendar troubleshooting
Tasks
Task basics
Create a task
Recurrence fields
Change a task
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Task list settings
Set a snooze time for reminders
View tasks in the calendar
Memos
Memo basics
Create a memo
Change a memo
Forward a task or memo
About categories
Create a category for contacts, tasks, or memos
Categorize a contact, task, or memo
Memo list settings
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Alarm
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Calculator
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Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Turn on Bluetooth technology
Pair with a Bluetooth enabled device
Bluetooth technology settings
Prevent your device from sharing contacts with Bluetooth enabled devices
Restrict outgoing calls
Make your BlackBerry device discoverable
Change the pairing name for your BlackBerry device
Bluetooth technology troubleshooting
I cannot type a passkey on a Bluetooth enabled device
My list of paired Bluetooth enabled devices does not appear
I cannot pair with a Bluetooth enabled device
I cannot share contacts with a paired Bluetooth enabled device
Date and time
Set the date and time
Get the date and time from the wireless network automatically
Date and time troubleshooting
The time on my device is incorrect
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Notification profiles
Notification basics
About notification profiles
Switch notification profiles
Create a notification profile
Delete a notification profile
Set the same ring tone for all notification profiles
Prevent notification during calls
Silence your device
View a list of saved ring tones
LED notification
LED notification
Turn off Bluetooth connection notification
Turn on wireless coverage notification
Custom notification
About custom notification
Set custom notification for calls or messages from a specific contact
Change the order of notification profile exceptions
Change a notification profile exception
Change the list of contacts for a notification profile exception
Delete a notification profile exception
About custom ring tones
Assign a ring tone to a contact
Notification profile troubleshooting
BlackBerry Messenger
Contacts
Add a contact
Turn on invitation passwords
Respond to an invitation
Delete a contact
View a contact's information
Rename a contact
Add a group
Move a contact to a group
Conversations
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Availability
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Display and keyboard
Backlighting
Display settings
Download a Home screen background
Set the display font
Keyboard settings
Turn on trackball lights
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Themes
Display troubleshooting
Language
Set the display language
Add or delete a display language
About typing input languages
Set the typing input language
Switch typing input methods
Set the voice dialing language
Set display options for contacts
Language troubleshooting
Some characters do not appear correctly on my device
Wireless network coverage
Change the order of preferred wireless networks
Delete a wireless network from the preferred wireless network list
Turn off data service
About roaming
Switch wireless networks manually
Wireless network coverage troubleshooting
I cannot connect to a wireless network
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Power and battery
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SIM card
About the SIM card phone book
Load the SIM card phone book
Add a contact to your SIM card
Copy contacts from your SIM card to your address book
Delete a SIM card contact
Store SMS text messages on your SIM card
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
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Security
Security basics
Encryption
About content protection
Protect your device data
Set content protection strength
About encryption keys
Password keeper
About the password keeper
Add a password to the password keeper
Generate a random password
Set criteria for randomly generated passwords
View a password in the password keeper
Change a password in the password keeper
Hide passwords in the password keeper
Delete a password from the password keeper
Advanced security
Smart cards
Switch smart password filters
Authentication certificate prerequisites
Use a certificate to authenticate your smart card
Security troubleshooting
I cannot type a password
I cannot unlock my device using my smart card
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Third-party application control
About permissions for third-party applications
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Third-party application connection permissions
Third-party application interaction permissions
Third-party application data permissions
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BrickBreaker
About BrickBreaker
BrickBreaker capsules
BrickBreaker scoring
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Service books
About service books
Accept a service book
Delete a service book
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Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Some features are not available on my device
Phone troubleshooting
Voice dialing troubleshooting
Camera troubleshooting
I cannot save pictures
The flash dims or turns off
I cannot file email messages
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Typing troubleshooting
Attachment troubleshooting
Synchronization troubleshooting
Browser troubleshooting
Media troubleshooting
Map troubleshooting
Contact troubleshooting
Calendar troubleshooting
Alarm troubleshooting
Bluetooth technology troubleshooting
Notification profile troubleshooting
Display troubleshooting
Language troubleshooting
Wireless network coverage troubleshooting
Security troubleshooting
Diagnostic reports
About diagnostic reports
Run a diagnostic report
View a diagnostic report
Submit a diagnostic report
Set a default recipient for diagnostic reports
View the version number of the BlackBerry Device Software on your device
I cannot run or submit a diagnostic report
Abbreviation list
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