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Blackberry 8100 manual Map troubleshooting, Cannot view a location, Diagonal lines appear on a map

Models: 8100

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• To zoom out from a map, press O.

View or hide status information at the top of a map

•To view status information at the top of a map, press Q.

•To hide status information at the top of a map, press Q again.

Map troubleshooting

I cannot view a location

Verify that no punctuation marks appear in the location information.

Diagonal lines appear on a map

Diagonal lines appear on a map when your BlackBerry® device loads new location information.

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Image 148

Blackberry 8100 manual Map troubleshooting, Cannot view a location, Diagonal lines appear on a map

Contents

User Guide SWDT29551-29551-07192006-001 Contents Voice dialing Search 103 143 163 193 205 237 Page Type text using SureType technology Type text using multi-tapSwitch typing input methods BlackBerry basicsSwitch applications Turn on standby modeAssign an application to a Convenience key Set owner informationAbout links Create a link for a PINExpand a folder Collapse a folderNo application opens when I press a Convenience key Shortcuts Phone shortcuts Answer a callCamera shortcuts Message shortcuts Typing shortcutsType in a number or password field Switch typing input languagesInsert a period Capitalize a letterAttachment shortcuts Search shortcutsBrowser shortcuts Media shortcuts Map shortcuts Calendar shortcutsPhone Phone basicsDial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is lockedEmergency calls VolumeVoice dialing Dial an extension using a voice command Check your phone number using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commandsSet a voice mail access number Make a call using speed dialVoice mail Speed dialConference calls Change a speed dial numberMake a conference call Create a phone number link for a conference callCaller ID Call logs Call waiting Forward a call logDelete call log notes Call waiting prerequisitesCall forwarding Call blocking Delete a call forwarding phone numberAbout call blocking Call blocking prerequisitesFixed dialing Set the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing listTTY support Set options for dialing extensionsAbout TTY support TTY support prerequisitesPhone settings Hide your phone number from contacts when making callsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screenClick Last Call or Total Calls Click Clear Timer Reset a call timerClick General Options Set the Auto End Calls field to Never Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone Cannot make calls using a voice command Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsSet the voice dialing language Turn off voice promptsVoice dialing troubleshooting Improve voice recognition of numbersPage Camera Set picture quality Set white balanceView the number of remaining pictures Set the amount of memory available for media filesCannot save pictures Camera troubleshootingFlash dims or turns off Page Email messages Email message basicsSet the importance level for a message Save a messageReply to a message Delete the original text from a reply messageEmail message folders Sent messages Resend a messageStop a message from sending Hide sent messagesAbout email message filters Email message filtersCreate an email message filter Turn on an email message filter Email message filter optionsChange an email message filter Forward email messages to your device when no filters apply Email message forwardingChange the order of email message filters Delete an email message filterReset a blocked message counter Stop forwarding email messages to your deviceBlock incoming messages Click FirewallMessage settings View an address instead of a display nameAdd a signature Set an out-of-office replyDelete the disclaimer from an email message Message list settingsView more of the subject line for messages Set how long your device stores messages Hide the new or unopened message indicatorAbout multiple message lists Message troubleshooting Cannot send messagesAm not receiving messages Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncatedEmail message filters are not working correctly PIN messages PIN message basicsAbout PIN messages Find your PINSet a high importance level for received PIN messages Sent messages Message list settings Set how long your device stores messages Message shortcuts Am not receiving messages Page SMS text messages SMS text message basicsClick Add Recipient Delete the history from an SMS text messageClick Remove History Cell broadcasting About cell broadcastingCell broadcasting prerequisites Turn on cell broadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channelTurn off AutoText for SMS text messages View more of the history in SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messagesSet a wireless network type for sending SMS text messages Set how long your service center stores SMS text messagesSet the Network to Send Over field Set the Validity Period fieldAbout multiple message lists Cannot send SMS text messages Am not receiving SMS text messagesCannot turn on cell broadcasting Page MMS messages MMS message basicsCreate a slide show in an MMS message Record and send a voice noteClick Attach Picture or Attach Audio Click Send as MMSForward an MMS message MMS message attachments Request delivery or read notification for all MMS messages Stop receiving MMS messages when roamingView the size of an MMS message before sending it Set the Keep Messages field Press the Menu key Click Save Block MMS messages Message shortcuts Cannot attach a file to an MMS message Page Typing Typing input methodsTyping basics Cancel a text selection Cut or copy textPaste text Clear a fieldAutoText Word list Change a custom word list item Delete a custom word list itemDelete all custom word list items Stop adding items to the custom word list automaticallyTyping shortcuts Cannot type a password Typing troubleshootingSureType technology does not recognize a word Search About searchSearch for messages Search criteriaView a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject101 102 Attachments Attachment basicsView properties for an attachment Set font options for an attachmentSet the amount of memory available for attachments Download attachments automaticallyDocument attachments Spreadsheet attachmentsMedia attachments Switch slides Presentation attachmentsRotate a slide Zoom in to or out from a slideVCard contact attachments About vCard contact attachmentsOpen a vCard contact attachment Click Save ImageClick Add to Address Book or Update Address Attachment troubleshooting Skipped content bar appears in a documentWireless email reconciliation prerequisites Reconcile email messages over the wireless networkDelete email messages over the wireless network SynchronizationWireless data synchronization prerequisites Synchronize organizer data over the wireless networkSet the Wireless Synchronization field to Yes About synchronization conflictsWireless data restoration prerequisites Manage data synchronization conflictsAbout backing up and restoring device data Delete all device dataSynchronization troubleshooting Click Purge Deleted ItemsAbout browser configurations BrowserBrowser basics BlackBerry Browser prerequisitesFollow a link Move back or forward a webMove to a section of a long web page quickly Move through a web page line by lineLinks, pictures, and web page addresses Forward a web page address View a full picture on a webSet how pictures load in the browser Load pictures on a webWeb page requests BookmarksChange a bookmark Forward a bookmarkDelete a bookmark Add a bookmark folderWeb feeds View the full content for a web feed title View the description for a web feed titleMark a web feed title as opened or unopened Change a web feedBrowser settings Set the default browser configuration Set the homeSet the character encoding for all web pages Receive a prompt before running a scriptBrowser security About TLSAbout Wtls Manage browser securityAdd a trusted content server Wtls optionsBrowser push About browser pushTurn on browser push Browser push optionsNo browser is available on my device Browser troubleshootingIP Hosts Applications 130 Media Media files and foldersSwitch media folder views Set the amount of memory available for media filesView properties for a media file or folder Sort media files and foldersSend a media file using Bluetooth technology Receive a media file using Bluetooth technologyMedia file management About transferring media filesVideos and pictures Play a videoFast-forward or rewind a video Play the next or previous video in a media folderPan a picture View pictures as a slide showSet the interval between slides in a slide show Save a pictureMusic and ring tones Rename a video or pictureDelete a video or picture Play musicShuffle songs in a media folder Repeat songs in a media folderPlay a ring tone Download a ring toneSave a song or ring tone Rename a song or ring toneDelete a song or ring tone Click Download TunesMedia card settings Turn off the mass storage mode prompt Turn off mass storage mode supportFormat a media card Turn off media card supportMedia troubleshooting Cannot fast-forward or rewind songsCannot play videos Cannot open media files on my media card142 Maps Map basicsKeep backlighting on when tracking your movement on a map Forward a mapTrack your movement on a map View north at the top of a mapLocation bookmarks Cannot view a location Map troubleshootingDiagonal lines appear on a map Contacts Contact basicsDelete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tonesMailing lists About categories CategoriesClick Delete Group Create a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a categoryAddress lookup SIM card phone bookAdd a contact to your SIM card Copy contacts from your SIM card to your address bookChange a SIM card contact Delete a SIM card contactContact list settings Sort contacts, tasks, or memosSet display options for contacts Prevent duplicate names in your address bookContact troubleshooting Cannot find the Add Custom Phone Tune menu item156 Switch calendar views CalendarCalendar basics About the calendarMeetings Calendar settings Set the start and end time for days Set a snooze time for remindersView tasks in the calendar Set the first day of the week161 Cannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days Tasks Task basicsCreate a task Change a taskHide completed tasks Forward a task or memoDelete a task Click Hide CompletedTask list settings 166 Memos Memo basicsCreate a memo Change a memo168 Memo list settings 170 Alarm 172 Use the calculator CalculatorConvert a measurement 174 Bluetooth technology Bluetooth technology basicsBluetooth technology settings Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled deviceBluetooth technology troubleshooting My list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled deviceDate and time troubleshooting Click Update TimeDate and time Set the date and time180 Notification profiles Notification basicsAbout notification profiles Create a notification profileDelete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls Silence your deviceTurn on trackball lights LED notificationLED notification Turn on wireless coverage notification Custom notificationAbout custom notification Change the order of notification profile exceptionsDelete a notification profile exception Change a notification profile exceptionAdd Name Change Name Delete Name Notification profile troubleshooting My device is vibrating more times than expectedTurn on invitation passwords BlackBerry MessengerContacts Respond to an invitationView a contacts information Rename a contactAdd a group Move a contact to a groupConversations Ping a contact Turn off ping vibrationStart a conference Copy a conversation historyReceive notification when a contact becomes available AvailabilityEnd a conversation Change your display name192 Display and keyboard Display settingsBacklighting Keyboard settings Set the display fontAbout organizing applications Organize applicationsTurn on standby mode Assign an application to a Convenience keyDisplay troubleshooting ThemesLanguage Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Wireless network coverage Find information about wireless coverage indicatorsTurn off the connection to the wireless network Turn on wireless coverage notificationChange the order of preferred wireless networks Turn off data serviceClick My Preferred Network List Click Add NetworkSwitch wireless networks manually Wireless network coverage troubleshootingCannot connect to a wireless network About roaming202 Power and battery Charge your device regularly SIM card Delete a SIM card contact Store SMS text messages on your SIM cardAbout SIM card security Protect your SIM card with a PIN codeChange the SIM card PIN code Click Change PIN2 Code208 Security Security basicsAbout content protection Set content protection strengthEncryption Protect your device dataPassword keeper Set criteria for randomly generated passwords View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeperAdvanced security Smart cards Security troubleshooting Switch smart password filtersAuthentication certificate prerequisites Use a certificate to authenticate your smart card216 Reset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applicationsThird-party application connection permissions Third-party application interaction permissionsThird-party application data permissions FilesKey Store Key Store Medium Security220 BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoringAdjust the volume for BrickBreaker Play BrickBreakerSet the paddle speed Submit a score to the BrickBreaker high score web siteService books About service booksAccept a service book Delete a service book224 Troubleshooting BlackBerry Basics troubleshootingNo application opens when I press a Convenience key Some features are not available on my device226 227 228 229 230 231 232 233 234 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All Abbreviation list CAP lockMicroSD card NUM lockTriple DES Legal notice 240