Map troubleshooting, Cannot view a location

• To zoom out from a map, press O.

View or hide status information at the top of a map

•To view status information at the top of a map, press Q.

•To hide status information at the top of a map, press Q again.

Map troubleshooting

I cannot view a location

Verify that no punctuation marks appear in the location information.

Diagonal lines appear on a map

Diagonal lines appear on a map when your BlackBerry® device loads new location information.

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Page 148

Image 148

Blackberry 8100 manual Map troubleshooting, Cannot view a location, Diagonal lines appear on a map

Contents

User Guide SWDT29551-29551-07192006-001 Contents Voice dialing Search 103 143 163 193 205 237 Page Type text using SureType technology Type text using multi-tapSwitch typing input methods BlackBerry basics Switch applications Turn on standby modeAssign an application to a Convenience key Set owner information About links Create a link for a PINExpand a folder Collapse a folder No application opens when I press a Convenience key Shortcuts Phone shortcuts Answer a call Camera shortcuts Message shortcuts Typing shortcuts Type in a number or password field Switch typing input languagesInsert a period Capitalize a letter Attachment shortcuts Search shortcutsBrowser shortcuts Media shortcuts Map shortcuts Calendar shortcuts Phone Phone basics Dial using numbers or letters Switch applications during a callSwitch calls Make a call when the device is locked Emergency calls VolumeVoice dialing Dial an extension using a voice command Check your phone number using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commands Set a voice mail access number Make a call using speed dialVoice mail Speed dial Conference calls Change a speed dial numberMake a conference call Create a phone number link for a conference call Caller ID Call logs Call waiting Forward a call logDelete call log notes Call waiting prerequisites Call forwarding Call blocking Delete a call forwarding phone numberAbout call blocking Call blocking prerequisites Fixed dialing Set the default country code and area code Smart dialingChange a contact in your fixed dialing list Delete a contact from your fixed dialing list TTY support Set options for dialing extensionsAbout TTY support TTY support prerequisites Phone settings Hide your phone number from contacts when making callsTurn on dialing from the Lock screen Sort phone numbers or contacts on the Phone screen Click Last Call or Total Calls Click Clear Timer Reset a call timerClick General Options Set the Auto End Calls field to Never Cannot make or receive calls Phone troubleshootingMy phone number appears as Unknown in the phone Cannot make calls using a voice command Voice dialing Turn off choice lists for voice commands Set the matching sensitivity level for voice commandsSet the voice dialing language Turn off voice prompts Voice dialing troubleshooting Improve voice recognition of numbersPage Camera Set picture quality Set white balanceView the number of remaining pictures Set the amount of memory available for media files Cannot save pictures Camera troubleshootingFlash dims or turns off Page Email messages Email message basics Set the importance level for a message Save a messageReply to a message Delete the original text from a reply message Email message folders Sent messages Resend a messageStop a message from sending Hide sent messages About email message filters Email message filtersCreate an email message filter Turn on an email message filter Email message filter optionsChange an email message filter Forward email messages to your device when no filters apply Email message forwardingChange the order of email message filters Delete an email message filter Reset a blocked message counter Stop forwarding email messages to your deviceBlock incoming messages Click Firewall Message settings View an address instead of a display nameAdd a signature Set an out-of-office reply Delete the disclaimer from an email message Message list settingsView more of the subject line for messages Set how long your device stores messages Hide the new or unopened message indicatorAbout multiple message lists Message troubleshooting Cannot send messages Am not receiving messages Cannot file email messagesSome messages no longer appear on my device Message or attachment is truncated Email message filters are not working correctly PIN messages PIN message basicsAbout PIN messages Find your PIN Set a high importance level for received PIN messages Sent messages Message list settings Set how long your device stores messages Message shortcuts Am not receiving messages Page SMS text messages SMS text message basics Click Add Recipient Delete the history from an SMS text messageClick Remove History Cell broadcasting About cell broadcasting Cell broadcasting prerequisites Turn on cell broadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Turn off AutoText for SMS text messages View more of the history in SMS text messagesStore SMS text messages on your SIM card Request delivery notification for all SMS text messages Set a wireless network type for sending SMS text messages Set how long your service center stores SMS text messagesSet the Network to Send Over field Set the Validity Period field About multiple message lists Cannot send SMS text messages Am not receiving SMS text messages Cannot turn on cell broadcasting Page MMS messages MMS message basics Create a slide show in an MMS message Record and send a voice noteClick Attach Picture or Attach Audio Click Send as MMS Forward an MMS message MMS message attachments Request delivery or read notification for all MMS messages Stop receiving MMS messages when roamingView the size of an MMS message before sending it Set the Keep Messages field Press the Menu key Click Save Block MMS messages Message shortcuts Cannot attach a file to an MMS message Page Typing Typing input methods Typing basics Cancel a text selection Cut or copy textPaste text Clear a field AutoText Word list Change a custom word list item Delete a custom word list itemDelete all custom word list items Stop adding items to the custom word list automatically Typing shortcuts Cannot type a password Typing troubleshootingSureType technology does not recognize a word Search About searchSearch for messages Search criteria View a list of saved searches Change a saved searchDelete a saved search Search for messages by contact or subject 101 102 Attachments Attachment basics View properties for an attachment Set font options for an attachmentSet the amount of memory available for attachments Download attachments automatically Document attachments Spreadsheet attachments Media attachments Switch slides Presentation attachmentsRotate a slide Zoom in to or out from a slide VCard contact attachments About vCard contact attachmentsOpen a vCard contact attachment Click Save Image Click Add to Address Book or Update Address Attachment troubleshooting Skipped content bar appears in a document Wireless email reconciliation prerequisites Reconcile email messages over the wireless networkDelete email messages over the wireless network Synchronization Wireless data synchronization prerequisites Synchronize organizer data over the wireless networkSet the Wireless Synchronization field to Yes About synchronization conflicts Wireless data restoration prerequisites Manage data synchronization conflictsAbout backing up and restoring device data Delete all device data Synchronization troubleshooting Click Purge Deleted Items About browser configurations BrowserBrowser basics BlackBerry Browser prerequisites Follow a link Move back or forward a webMove to a section of a long web page quickly Move through a web page line by line Links, pictures, and web page addresses Forward a web page address View a full picture on a webSet how pictures load in the browser Load pictures on a web Web page requests Bookmarks Change a bookmark Forward a bookmarkDelete a bookmark Add a bookmark folder Web feeds View the full content for a web feed title View the description for a web feed titleMark a web feed title as opened or unopened Change a web feed Browser settings Set the default browser configuration Set the homeSet the character encoding for all web pages Receive a prompt before running a script Browser security About TLSAbout Wtls Manage browser security Add a trusted content server Wtls options Browser push About browser pushTurn on browser push Browser push options No browser is available on my device Browser troubleshootingIP Hosts Applications 130 Media Media files and folders Switch media folder views Set the amount of memory available for media filesView properties for a media file or folder Sort media files and folders Send a media file using Bluetooth technology Receive a media file using Bluetooth technologyMedia file management About transferring media files Videos and pictures Play a videoFast-forward or rewind a video Play the next or previous video in a media folder Pan a picture View pictures as a slide showSet the interval between slides in a slide show Save a picture Music and ring tones Rename a video or pictureDelete a video or picture Play music Shuffle songs in a media folder Repeat songs in a media folderPlay a ring tone Download a ring tone Save a song or ring tone Rename a song or ring toneDelete a song or ring tone Click Download Tunes Media card settings Turn off the mass storage mode prompt Turn off mass storage mode supportFormat a media card Turn off media card support Media troubleshooting Cannot fast-forward or rewind songsCannot play videos Cannot open media files on my media card 142 Maps Map basics Keep backlighting on when tracking your movement on a map Forward a mapTrack your movement on a map View north at the top of a map Location bookmarks Cannot view a location Map troubleshootingDiagonal lines appear on a map Contacts Contact basics Delete a contact About pauses and waitsAdd a pause or a wait to a phone number About custom ring tones Mailing lists About categories CategoriesClick Delete Group Create a category for contacts, tasks, or memos Categorize a contact, task, or memoSort contacts, tasks, or memos by category Delete a contact, task, or memo from a category Address lookup SIM card phone book Add a contact to your SIM card Copy contacts from your SIM card to your address bookChange a SIM card contact Delete a SIM card contact Contact list settings Sort contacts, tasks, or memosSet display options for contacts Prevent duplicate names in your address book Contact troubleshooting Cannot find the Add Custom Phone Tune menu item 156 Switch calendar views CalendarCalendar basics About the calendar Meetings Calendar settings Set the start and end time for days Set a snooze time for remindersView tasks in the calendar Set the first day of the week 161 Cannot set some fields when scheduling appointments Calendar troubleshootingCannot schedule appointments that span multiple days Tasks Task basicsCreate a task Change a task Hide completed tasks Forward a task or memoDelete a task Click Hide Completed Task list settings 166 Memos Memo basicsCreate a memo Change a memo 168 Memo list settings 170 Alarm 172 Use the calculator CalculatorConvert a measurement 174 Bluetooth technology Bluetooth technology basics Bluetooth technology settings Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Share contacts with a paired Bluetooth enabled device Bluetooth technology troubleshooting My list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device Date and time troubleshooting Click Update TimeDate and time Set the date and time 180 Notification profiles Notification basicsAbout notification profiles Create a notification profile Delete a notification profile Set the same ring tone for all notification profilesPrevent notification during calls Silence your device Turn on trackball lights LED notificationLED notification Turn on wireless coverage notification Custom notificationAbout custom notification Change the order of notification profile exceptions Delete a notification profile exception Change a notification profile exceptionAdd Name Change Name Delete Name Notification profile troubleshooting My device is vibrating more times than expected Turn on invitation passwords BlackBerry MessengerContacts Respond to an invitation View a contacts information Rename a contactAdd a group Move a contact to a group Conversations Ping a contact Turn off ping vibrationStart a conference Copy a conversation history Receive notification when a contact becomes available AvailabilityEnd a conversation Change your display name 192 Display and keyboard Display settingsBacklighting Keyboard settings Set the display fontAbout organizing applications Organize applications Turn on standby mode Assign an application to a Convenience key Display troubleshooting Themes Language Set display options for contacts Language troubleshootingSome characters do not appear correctly on my device Wireless network coverage Find information about wireless coverage indicatorsTurn off the connection to the wireless network Turn on wireless coverage notification Change the order of preferred wireless networks Turn off data serviceClick My Preferred Network List Click Add Network Switch wireless networks manually Wireless network coverage troubleshootingCannot connect to a wireless network About roaming 202 Power and battery Charge your device regularly SIM card Delete a SIM card contact Store SMS text messages on your SIM cardAbout SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Click Change PIN2 Code 208 Security Security basics About content protection Set content protection strengthEncryption Protect your device data Password keeper Set criteria for randomly generated passwords View a password in the password keeperChange a password in the password keeper Hide passwords in the password keeper Advanced security Smart cards Security troubleshooting Switch smart password filtersAuthentication certificate prerequisites Use a certificate to authenticate your smart card 216 Reset connection permissions for third-party applications Click Reset SettingsThird-party application control About permissions for third-party applications Third-party application connection permissions Third-party application interaction permissions Third-party application data permissions FilesKey Store Key Store Medium Security 220 BrickBreaker About BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volume for BrickBreaker Play BrickBreakerSet the paddle speed Submit a score to the BrickBreaker high score web site Service books About service booksAccept a service book Delete a service book 224 Troubleshooting BlackBerry Basics troubleshootingNo application opens when I press a Convenience key Some features are not available on my device 226 227 228 229 230 231 232 233 234 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All Abbreviation list CAP lockMicroSD card NUM lock Triple DES Legal notice 240